Continuous Service & Improvement Manager

Job Description:Downer Rail and Transit Systems (RTS) is looking for a Continuous Service & Improvement Manager. This new role will lead the TrainDNA Continuous Service & Improvement team that exists to ensure the optimal performance for our Asset Management suite of applications we call TrainDNA.The successful candidate will also be key member of the broader RTS Technology team which provides delivery and support services all of RTS. This role will suit someone with a Service Management background, ideally in a Rail or Engineering context, with a passion for service excellence.Downer has long-term contracts to maintain over 200 trains. Our world class Asset Management is underpinned by Maximo and we service users 24x7 largely based in Train Maintenance sites in NSW and VIC, soon to be joined by QLD. Our application suite comprises over 10 integrated applications providing maintenance management, operational intelligence and innovation & analytics services.Key responsibilities

• Manage the preferred supplier and its partners to deliver on their Continuous Service SLAs and obligations
• Foster a service excellence across your team and suppliers
• Drive new value through guided continuous improvement of our applications
• Manage the work for your team of seven technical staff based across NSW and VIC
• Encourage inputs to, and manage the pipeline of business and technology-led demand
• Collaboratively agree balanced content for releases that deliver value & manage technical debt
• Manage all activities related to planned and ad-hoc releases, including managing the testing, following our established change management practices
• React to urgent unplanned work and issues and organise appropriate help
• Grow the skills in your team to deliver the most value to the business, and engage the business on the ways they can get the most from your team
• Support the work that drives value to the business through process changes and training
• Review and manage the quality of the data being generated across sites and drive improvements when needed
• Maintain the value and integrity of all supporting documentation for TrainDNA applications

About you:

• Experience in Asset Management, ideally for Rolling Stock and ideally using Maximo.
• Confident stakeholder management skills at various levels
• Strong communication skills, especially to your team and our preferred supplier staff, some offshore
• Experience in dealing with support and release management of complex integrated applications
• Ability to qualify criticality of issues that emerge to ensure consistent business-sensitive responses
• You are qualified in the relevant discipline (e.g. bachelor's degree in computer science, Information Technology or Software Engineering).
• Fulltime employment - ideally North Ryde NSW but can choose to be based either in Auburn in NSW, or in Pakenham VIC or Melbourne CBD. Must be flexible to travel to all our NSW and VIC sites regularly

What we offer:

• The opportunity to work within an energetic, highly skilled team
• Work with a Rollingstock industry leader
• A workplace focused on Zero Harm; safety is at the core of everything we do

If this sounds like your next exciting role with an ASX listed organisation, then we would love to hear from you! APPLY NOW or for further information please email:Downer does not accept any unsolicited resume referrals from Recruitment Agencies.Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.Downer Group is an employer that acknowledges and embraces the importance or our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Downer has more than 100 years' rail experience providing end-to-end, innovative transport solutions. We are a leading provider of rollingstock asset management services, with expertise in delivering whole-of-life asset management support to our customers. Our capability allows us to offer turnkey solutions for complex projects and spans every project phase, from design and manufacture to through-life-support, condition monitoring and data analytics, fleet maintenance, operations and comprehensive overhaul of assets, and decommissioning.