Service Integration Partner

• Contribute to the implementation of service improvements along the client journey
• Contract to 30 June 2025, 1.0 FTE (Part-time negotiable for the right candidate)
• Salary range $100,479 - $104,095 (pro rata for part-time) + superannuation + salary packaging benefits
• Work in a collaborative team across Melbourne’s West + flexible hybrid working model

The Opportunity

An exciting opportunity exists for a highly motivated Service Integration Partner to make a real impact to client health care experiences and outcomes.  This role will be a key player in  implementing identified service model improvements alongside operational teams to achieve IPC Health’s Service Model Transformation Strategic objectives.  These objectives include greater  navigation and co-ordination of services, interdisciplinary ways of working, continuous learning and technological advancements.

As a member of the Service Model Transformation Team, this role will collaborate with a range of stakeholders to build organisational capability in the integration of service innovations across programs and provide hands on project delivery.  This position is ideal for someone who thrives in a fast-paced environment and enjoys taking a people focus approach in fostering a culture of service excellence.

The ideal candidate will have experience leading teams through change initiatives, have a clinical, management or improvement background in the health, social services or NFP sectors, possess highly developed communication skills, maintain excellent attention to detail and be someone who enjoys working autonomously as well as in a team environment. 

You will make a difference by

• Developing implementation and transition plans that successfully guide the integration of service improvements along the client journey which deliver the following outcomes:
• Improved client experience
• Improved client outcomes
• Improved service access and navigation
• Improved care co-ordination
• Improved employee experience
• Improved workflow efficiencies
• Co-ordinating, delivering and monitoring service model improvement initiatives in partnership with operational managers and their teams.
• Fostering the enabling conditions that support service re-design in partnership with key stakeholders for sustained organizational growth and development.
• Taking a people focused approach as workforce participation will play an integral part to enable changes.
• Organizing multiple priorities and delivering to tight timelines.
• Regularly reporting on achievements, challenges and limitations.
• Contributing to Scrum, Kanban and Agile ceremonies.
• Contributing to a Learning Health System.
• Driving the development of implementation strategies which deliver desired outcomes such as:
• Contributing to Scrum, Kanban and Agile ceremonies

To succeed you will need

• Qualifications in health, management / leadership, improvement or related discipline and/or experience implementing process improvements within the health, social services or not for profit sectors.
• Experience in the development and delivery of implementation and transition plans.
• Strong problem-solving skills with a growth and beginner’s mindset.
• Ability to influence and collaborate with a wide variety of stakeholders to integrate the adoption of innovative solutions that improve client experience, outcomes and processes.
• To foster a culture of improvement through workforce capability building.
• A high degree of emotional intelligence.
• Attention to detail.
• Sound report writing and presentation skills.
• Effective communication, engagement and negotiation skills.
• Change management experience within complex systems.
• A current and valid Victorian Driver’s License

We will offer you

Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.

Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.

Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.

Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.

Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.

This position is full time, fixed term to 30 June 2025 and classified as Grade 5 (HS5) and (above award) depending on skills and experience. Under the HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN STAND-ALONE COMMUNITY HEALTH SERVICES (MULTI EMPLOYER) ENTERPRISE AGREEMENT 2022 – 2026 

What Next?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Success Profile, submit your resume and cover letter.

To find out more about the role, please contact Amanda Damian – Service Model Transformation Lead on *************@ipchealth.com.au 

Applications close on 21st June 2024 at midnight. Interviews may take place prior to the closing date. 

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far-reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support you during the interview process please email *******@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.

• Success Profile