Address We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.
We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.
With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.
Key Accountabilities:
Lead the Digital Services team to ensure service levels are achieved.
Maintain the GDN enterprise architecture and roadmap.
Ensure the highest standards of service delivery, reliability and efficiency to achieve excellence in the customer experience.
Promote a sense of purpose, clarify priorities and goals, and inspire others to achieve these.
Apply rigor to the decision-making process by considering cost/benefit analysis, presenting and evaluating solution options, and seeking consensus among key team members and stakeholders.
Contribute to the annual planning for the technology operating budget.
Develop, track and control annual technology operating and capital budgets.
Contribute to business planning, translating the strategy into actionable and measurable objectives and build a shared understanding of the link between these and business outcomes.
Foster a culture that encourages, recognises and celebrates high performance at the individual and team level.
Key Knowledge and Experience:
Highly developed customer service and stakeholder management skills.
Vendor and contract management experience.
Demonstrated experience in driving operational excellence and leading, managing, and inspiring diverse teams of technical and generalist staff.
Highly developed written and oral communication skills, including a demonstrated ability to prepare reports.
Experience with Integration platforms such as service bus and API gateway.
Experience with Web experience platforms, implementation and operation.
Experience with data warehouse technologies.
