Service Leader

Service Leader Gambling Help Service

• Employment Term: Part-Time or Full-time, Permanent Opportunity (45.6 to 76 hours per fortnight)
• Location: Cairns, Townsville, Rockhampton, Bundaberg, Hervey Bay, Brisbane, Gold Coast
• Remuneration: $102,554 (pro-rata) + 11% Super + Not for Profit Salary Packaging 

Make a meaningful difference with UnitingCare Community 

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.  

An integral part of our UnitingCare’s Gambling Help Service, as a Service Leader you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  

Let’s make a meaningful difference, together. 

Your part in our UnitingCare Community team 

We are seeking a Service Leader to work as a part of UnitingCare’s Gambling Help Service. The purpose of this position is to manage the day-to-day operations of three Gambling Help regions and provide professional leadership to employees with emphasis on delivery of high quality, best practice service delivery. To achieve this, you will lead and manage all aspects of the Services to ensure that goals and objectives are met as identified in the Service Agreement and within prescribed timeframes and parameters. 

This position is permanent, full time with flexibility for the successful candidate to be based in Cairns, Rockhampton, Bundaberg or Hervey Bay. This position is required to travel from time to time.

We are seeking someone who has substantial experience in working with the Community and demonstrated experience in a service delivery management role within the sector. Supplementing this, you will present with the following:

• Demonstrated experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training
• A minimum of two years’ experience working therapeutically with addiction or suitably demonstrate cross-transferable skills
• Demonstrated ability, exceptional skills, knowledge and outcomes attained through previous positions with a combination of experience, expertise and competence sufficient to perform the duties required of this position
• Knowledge of relevant legislation, policy and licensing requirements associated with the service
• Demonstrated ability to work collaboratively with internal and external stakeholders
• Tertiary qualifications or equivalent demonstrated industry experience in a relevant field such as Behavioural Science, Psychology, Counselling or Social Work
• Eligibility for registration or membership to ACA, PACFA, AASW or APS.AASW, APS or other recognised body.
• Current QLD Drivers Licence
• Positive Blue Card (Paid)

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.