AddressAbout Us
CleanCo is playing a lead role in Queensland’s renewable energy transformation.
We have set ourselves a goal to own, operate or support 5GW of new renewable energy and 5GW of firming and storage capacity by 2030. To meet these goals, we have developed a pipeline of energy projects that CleanCo will own and operate, supporting jobs and economic growth in regional Queensland.
CleanCo is a team of passionate, purpose driven people, motivated to create a better world now and for the future. We are committed to providing a working environment that embraces inclusion and authenticity. If that resonates with you, we invite you to consider a career with CleanCo.
About the Role
Reporting to the ICT Operations Manager, the ICT Service Management Lead will engage with all areas of the business to build relationships, create, improve, and further develop IT Service Management processes based on the ITIL framework.
The IT Service Management Lead will also be expected to assist the Service Delivery Lead with various ITSM components identifying trends, reporting and service delivery functions. An element of vendor management is also required.
This is a permanent full-time opportunity with the flexibility to work from home or our Brisbane office, along with our sites as required. This position will also be a part of a 24 x 7 on-call roster.
About you
- ICT Service Management certifications is essential, ITIL preferred.
- Contribute to the implementation and processing of ITIL principles.
- Create, develop, and improve existing ITSM processes including but not limited to change, problem, PIR, Incident, and Service Requests.
- Be able to facilitate regular CAB, Problem Board and PIR meeting with technical partners and internal teams.
- Collaborating with vendors, and internal resources, to help them align to existing change, problem, incident management, service delivery processes and asset management processes.
- Development of CleanCo’s Service Management Catalogue and CMDB ensuring accuracy.
- Excellent experience in IT Service management with demonstrated skills in successfully achieving outcomes through PIR and Problem board processes.
- Contribute to the implementation and processing of ITIL principles.
- You have a passion to be part of something bigger than yourself, that contributes to the delivery of a clean energy future crafted in Queensland.
- Business partnership and customer care expertise, with a strong customer services mindset.
- Experience in supporting critical operations in a 24/7 service delivery environment.
- Produce monthly reports that indicate an overview, information, and key metrics associated with ICT operations.
- Effective verbal and written communication skills.
- Tertiary qualification or equivalent in ICT, Business Management, or similar discipline is highly desirable.
What We Can Offer
We understand that work is just one important aspect of our employee’s lives. We offer a range of benefits that support balance and create an engaging workplace, by meeting you at your life and career stage. Perks and benefits of joining the CleanCo team include:
- Genuine flex work options – supported hybrid working model.
- A progressive and inclusive culture that reflects our unique identity.
- Opportunities to purchase additional leave.
- Discounted health insurance, Fitness Passport, and health promotion programs.
- Opportunities to save via Salary Sacrificing which may increase your take home pay.
- Wellbeing support via our Employee Assistance Program and Mates in Energy membership.
CleanCo is a proud 2024 Circle Back Initiative Employer and commit to responding to every applicant.
For more information about CleanCo please visit www.cleancoqueensland.com.au
