Address
Form of work What success looks like in this role: Provides point of contact and escalation for process related questions or issues. Ensures clarity around priorities and goals for the Service Management organization.Works with senior management and other peers for strategy development and execution planning.Ensures contractual service support requirements are understood and managed.Ensures effective communication and coordination of problem-solving efforts between managers, support teams, account teams, field service personnel and customers.Collaborates with other leaders to ensure consistency of delivery, adherence to standard practices, and continuous improvement.Reviews operational and service level attainment reports and drives performance improvement.Ensures facilitation of Unisys standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, Service Level Management, etc.Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.Ensures incident, problem, change and request aging is monitored and addressed by process managers and other leaders.Conducts workshops as required to identify, assess and address process…
Click here to view more detail / apply for Service Management - Sr Manager
