AddressWe are seeking an enthusiastic individual who is eager to grow both personally and professionally within our organization. The Service Manager will play a crucial role in leading our service department, ensuring operational excellence, and delivering outstanding customer service. This role requires strong leadership, organisational skills, and a customer-centric approach.
Responsibilities:
- Lead the service department with strong organisational skills, making informed decisions to optimise departmental performance.
- Understand and effectively manage Service Department Key Performance Indicators (KPIs) and financials to drive profitability and efficiency.
- Build and maintain a positive team culture that prioritises exemplary customer service and fosters collaboration and mutual respect among team members.
- Demonstrate a strong customer focus, quickly establishing rapport, and nurturing lasting relationships with clients.
- Utilise effective listening and interpersonal communication skills to address customer needs and concerns promptly and effectively.
- Foster a team-oriented approach, promoting reliability, self-motivation, and accountability among team members.
- Working with brands such as Isuzu Truck, Isuzu UTE, New Holland and RAM.
Requirements:
- Proven experience in a managerial role, preferably in a service-oriented industry.
- Strong understanding of Service Department KPIs and financial management principles.
- Demonstrated ability to build and maintain a positive team culture that prioritises customer satisfaction.
- Exceptional interpersonal communication skills, with a focus on active listening and relationship-building.
- Team-oriented mindset with a proactive and self-motivated approach to problem-solving.
- A commitment to excellence and continuous improvement.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A supportive and inclusive work environment that values family, teamwork and collaboration.
- The chance to become an integral part of the Goondiwindi community, supporting local events and initiatives.
If you are passionate about delivering exceptional service, fostering team success, and making a positive impact in the Goondiwindi community, we encourage you to apply for the role of Service Manager at Black Truck & Ag Join us in our commitment to excellence and community engagement. Apply now or quick application please email: *****@blacktruckandag.com.au
