Service Manager

Join Our Team as Service Manager - Electrical Contracting

Are you ready to lead and inspire in the dynamic world of electrical contracting?

We're seeking a passionate and experienced Service Manager to join our team and drive excellence in customer service, project management, and team performance.

About Us:

At Iridium Electrical & Communications, we pride ourselves on delivering exceptional electrical & communications solutions to our diverse client base. With a reputation for excellence and a commitment to innovation, we specialise in residential, and commercial electrical services. Our team is dedicated to quality craftsmanship, safety, and exceeding client expectations.

Position Overview:

As our Service Manager, you will play a pivotal role in managing our service department, ensuring operational efficiency, customer satisfaction, and team cohesion.

You will lead a team of skilled technicians, coordinate service requests, and drive continuous improvement initiatives to enhance our service delivery capabilities.

Key Responsibilities:

- Lead and mentor a team of service technicians and apprentices, providing guidance, training, and support to maximise performance and professional development.

- Manage all aspects of the service department, including scheduling, dispatching, and prioritising service calls, and stock allocation to meet client needs and service level agreements.

- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to drive customer satisfaction and loyalty.

- Collaborate with internal stakeholders, including project managers, and leadership, to streamline processes, optimise resource allocation, and achieve business objectives.

- Implement and enforce safety protocols, quality standards, and compliance regulations to uphold industry best practices and mitigate risks.

- Analyse service metrics, generate reports, and identify opportunities for process improvement, cost reduction, and revenue growth.

- Stay abreast of industry trends, emerging technologies, and market developments to inform strategic decisions and maintain a competitive edge in the market.

Qualifications:

- Proven experience in a leadership role within the electrical contracting industry, with a strong background in service management and project execution.

- Demonstrated ability to motivate, empower, and develop high-performing teams, fostering a culture of accountability, collaboration, and excellence.

- Excellent communication skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels of the organization.

- Proficiency in project management tools, scheduling software, and CRM systems, with a focus on optimising workflows and resource allocation.

- Sound knowledge of electrical systems, codes, regulations, and safety standards, with a commitment to upholding the highest levels of quality and compliance.

- Strong problem-solving skills, strategic thinking, and decision-making abilities, with a track record of driving results and achieving business objectives.

Why Join Us:

- Opportunity to lead and innovate in a dynamic and fast-paced industry

- Competitive compensation package and benefits

- Supportive work environment with opportunities for growth and advancement

- Collaborative team culture focused on excellence, integrity, and professionalism

If you're passionate about driving success in the electrical contracting industry and making a positive impact, we want to hear from you! Join us in shaping the future of electrical services and delivering excellence to our valued clients.

How to Apply:

To apply for the position of Service Manager, please email your resume and cover letter detailing your relevant experience, qualifications, and why you're the ideal candidate for this role to Sharlenes@iridiumec.com.au. We look forward to welcoming you to our team!