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Form of workAbout Us:
Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!
About the Role:
We're accepting applications for a permanent full-time (37.5 hours per week) role of Services Manager (internally known as a Team Leader) based in our Townsville venue within North and Far North Queensland region.
This is an interesting and varied role, and as part of the management team leading a range of services including family law, counselling and family support programs, your work will truly make a difference.
Under a portfolio of programs, you will provide leadership and support to clinical practitioners in the areas of:
- Complex case management
- Clinical decision making
- Duty of care
- Diary management
- Performance management
- This position will also provide back-up operational support to Administration Officers/Family Information Officers in the resolution of issues pertaining to client service delivery and property.
About You:
To be considered for this, you will have.
- An undergraduate level qualification in Social or Behavioural Sciences
- Demonstrated experience in driving excellence in service delivery and performance.
- Demonstrated experience in leadership and supporting teams through change.
- Experience in providing case management, consultation and support to clinical practitioners.
- Experience managing a team including performance management, monitoring and review.
- Experience in client service delivery including complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.
- Knowledge of current theory and practice relating to the provision of human services
- Ability to work some evenings if required to meet operational requirements of the role.
What We Can Offer You
The salary being offered is between $101,202.61 to $114,017.97 per annum pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:
- Work-life balance and flexible working hours
- Additional annual leave over the Christmas period, annual leave loading and study leave
- A supportive team environment and opportunity for professional development
- Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
- Paid parental leave and additional benefits such as medical insurance discounts
- Relocation expenses may be available to the successful candidate.
How to Apply
Applications can be submitted by clicking the Apply Now button. To apply, send us your resume and a cover letter addressing the criteria outlined in the About You section of the Position Description (Position description can be viewed when you begin to apply).
Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now if you are interested!
Applications close at 4pm 12 February 2024
