AddressGlobal leader in weather observation systems and services | Growing industry | Unlimited career opportunities
Your new company
Our client is the global leader in weather and environmental measurements, providing trusted weather observations for a sustainable future. With over 85 years of experience and customers in 170+ countries, from the North and South Poles to Mars, they help provide the most reliable and accurate weather and climate information for better and safer daily lives. Their instruments and intelligence are known as the gold standard for precision and reliability. As a sustainability leader, they enable meteorology professionals to better understand, forecast and explain climate change, and continue to channel curiosity into climate action and new ways of enabling a better planet for all.
Your new role
- The primary purpose of role of the Service Manager is to develop and manage the activities and competence development of the team, efficiently deliver project, field, and technical services to customers until customer satisfaction and desired business results are achieved.
- The Service Manager has the overall responsibility of the project and field service delivery portfolio including planning, resourcing, budgeting, and reporting to the business for their given application area and region.
- The Service Manager has the overall responsibility for the technical support capability for given application area.
- Global customer support scope as needed per competency pool.
- Ensure contract obligations are being met for service deliverables.
- Monthly, Weekly, and annual reporting as directed by contract obligations.
- Coordination between field engineers or subcontractors and the customer as for service, repair, or warranty work as directed by the customer or service contract.
- Monitoring of case queues for system outages and coordination of activities to resolve and communicate resolutions based on contract requirements.
- Managing inventory levels to meet contract obligations and replenish stock levels as necessary. Additionally, will assist with inventory accounting and management.
- Managing service agreements between the company and subcontractors.
What you'll need to succeed
- Bachelor's degree or equivalent work experience in a related field. Required Work Experience
- Previous work where demonstrable customer service delivery is required.
- Previous experience in a managerial role within a technical environment.
- Minimum of 4-year working experience as a manager.
- Ability to develop teams for present and future needs to ensure growth of desired business.
- Enable and align team to meet business growth, customer satisfaction and targets.
- Understand of capacity & competency planning.
- Understanding of process development.
- Understanding of budget management.
- Understanding of scope & risk management and mitigation
- Excellent communication and interpersonal skills
- Coaching and team-building skills.
What you'll get in return
- Competitive base salary and superannuation
- Ongoing career progression opportunities
- Work-life balance (hybrid work arrangements are available)
- Support from a highly experienced management team who are committed to your ongoing success.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
