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Form of workAre you a dynamic and organized individual looking to challenge yourself with a fast-paced office role?
Docksafe has an exciting role available within our national service management team to coordinate & support our field service technicians who operate throughout Australia.
Our core business is the service, supply and installation of Loading Dock Equipment including dock levellers, roller doors, gates, barriers and more.
To be successful in this position you must have:
- Desire to be part of a high performing team
- Enthusiasm to learn and develop the skills needed to excel in our industry
- A positive outlook
- Honesty and integrity
- Self discipline and attention to detail
- Highly organised & efficient
- Ability to work under pressure in a fast-paced service business
- Availability for taking calls and booking jobs/assigning resources after hours
If you work best when under pressure and can efficiently organise & schedule resources, then this is the role for you!
Remuneration negotiable based on skills, qualifications & experience.
Company laptop and phone included in package.
Immediate start for the right candidates.
Please forward your resume to *********@docksafe.com.au
Responsibilities
- Plan and schedule routine maintenance and assign resources
- Liaise with leading hands and field techs to assign jobs
- Compile, complete & dispatch job reports
- Liaise with customers for scheduling of jobs
- Engage suppliers for procurement of parts etc
- Deliver excellent customer service and maintain customer relationships
- Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations
- Develop and maintain safety documentation & processes as required
- Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions
Qualifications
- Excellent written and verbal communication skills
- Proficiency in MS programs (Outlook, word, excel)
- Prior experience in a service management role preferred
- Problem-solving mindset and the ability to make sound decisions under pressure
