Service Manager - Pool & Spa

More than just a Company

At Poolwerx, we are more than just a pool and spa maintenance company - we're a community of professionals dedicated to making a splash in the world of franchising and retail.  We are now seeking a professional Service Manager to join our team. 

More than just a Job

In this role you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be a passionate experienced technician ready to lead a team for increased service excellence. 

Reporting to the Business Owner, the successful candidate will also require a degree of flexibility with working hours and days to accommodate working as part of a broader team. 

Key Tasks

This essential role will take the lead in delivering technical excellence and expertise. You will also be responsible for the servicing scheduling to optimise efficiency

the project scope, providing guidance on the impact of technology on business efficiency while identifying technology risks and requirements. Strong internal and external stakeholder engagement is imperative in the success of this role. 

You will also be responsible for: 

• Ensuring service technicians maintain all vehicles ensuring they are in good condition, clean and well-stocked.
• Lead the service team, providing continuous support and guidance.
• Demonstrate a high level of client focus and deal with any issues promptly finding a client led solution. 
• Onboard and train new technicians, continuously provide mentoring.
• Maintain a strong working knowledge of industry regulations, and legislation, ensuring the company’s policies are adhered to. 
• Work closely with clients to determine their requirements, provide estimates, and schedule jobs.
• Diagnose issues with pool equipment and provide accurate repair estimates.

Skills and experience

• Proven previous experience as a Pool & Spa Technician - ideally but not essential, have completed the Certificate III Pool & Spa 
• Demonstrated experience in problem solving and solutions focussed with a can do attitude. 
• A strong track record in delivering quality outcomes.
• Proven ability to lead a small team and manage performance. 
• Expertise in effectively scheduling work to optimise the schedule and roster.

Why Poolwerx?

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for personal and professional growth.
• The chance to make a real impact on the success of the business.
• Be part of a dynamic and growing company dedicated to excellence.

Keen to Dive in?

If you're looking for a role where your organisational skills, passion for development, and commitment to excellence can shine, we want to hear from you.  Already want in?  Use the Apply Now function to share your resume and cover letter, or share this advertisement with someone you might know who could be our right fit.

The success of Poolwerx is built on an agile, authentic and inclusive workplace - one that promotes mutual learning, respect, dignity and cultural openness, and we welcome and embrace different perspectives and backgrounds. Don’t meet every requirement?  If you’re excited about this opportunity but your past experience doesn’t align perfectly, we’d love for you to apply anyway.