Job Description:Service OwnerCVP Development - 46734Full-time PermanentLocation - SydneyHybrid Working (2 days on-site)How will I Help?As the
Service Owner Customer value proposition within Cash and Transactional Banking, you play a critical role in driving growth and compelling value propositions as the voice of customer aligned across key priority segments in Business and Consumer everyday transactional and savings banking. You will Champion the CVP and customer insights and ensure delivery teams stay true to our vision as they build towards the future state.You will be responsible for discovering the needs, pains and opportunities for priority customer segments and have a deep understanding of the business measures of success the division is striving to achieve. Designing unique and compelling value propositions that will deliver the designed customer outcomes for the business. Whilst working in a collaborative/integrated manner across strategy, customer intelligence and customer journey squads.
Key Responsibilities:- Lead a squad that designs and develops compelling market leading customer propositions and product offerings to win in targeted/priority segments.
- Conduct competitor and market analysis, identify emerging competitors and propositions.
- Design concepts, hypothesises to test, and work with research chapter to test the, iterate and improve on the new product and service designs.
- Run immersion sessions and showcases with key stakeholders to show case work, bring to life the designs and voice of customer.
- Evaluate initiatives using the DVF framework (Desirable, Viable, Feasible,) and prioritise ideas using robust method that meet strategic, business and customer needs and are justified through data modelling.
- Develop commercialization approach and business case including, sizing of the opportunity identification of measures of success, benefits drivers.
- Define the target state customer experience for priority segments and product offerings covering all channels and touchpoints.
What's in it for me?You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?- Strong people leadership experience and a proven track record in leading high performing teams.
- Proven experience in designing value proposition including new products and services within the finance industry.
- Experienced within Agile project methodologies and ways of working.
- Depth of knowledge of industry and product.
- Extensive research experience and understanding of customer journey.
- Proven ability to guide and influence decision making at GM/GM1 level.
- Practical and passionate in delivery of concepts, demonstrated ability to communicate complex ideas and concepts.
- Demonstrated knowledge of risk management and assurance concepts.
- Excellent interpersonal, communication & presentation skills (PPT, Sketch, Adobe, Mural, Miro Axure).
What's it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.How do I Apply?Start here. Just click on the APPLY button.The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please emailDo you need reasonable adjustments during the recruitment process?At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or emailPlease ensure you have spoken to your People Leader before submitting your application.Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.
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