Service Support Officer

• Student Enrichment and Employability Development (SEED)

• This is a full-time continuing position with salary in the range $77,396 - $86,029, plus a generous super allowance of up to 17%.

• Bring your excellent time management and interpersonal skills to be part of a diverse team passionate about supporting students at a university ranked in the world’s top 50.

• Opportunity to work collaboratively across SEED and the University.

• Based at our St Lucia campus

The Service Support Officer provides executive support to the Director, Student Employability and operational support to the Student Enrichment and Employability Development business unit.

Key responsibilities will include: 

• Provide executive support to Director, Student Employability, including calendar management, travel coordination, and financial administration.

• Manage administrative tasks such as procedure development, building access, and project support, including staff inductions.

• Coordinate unit participation in institution-wide events for students and staff, including promotional activities and staff development days.

• Oversee the review of publications and digital content, ensuring accuracy for materials like the SEED brochure and website.

• Deliver high-level customer service to students and staff, both in-person and through CRM inquiries.

• Assist with Work Health Safety (WHS) requirements and provide occasional StudentHub system administration support.

• Hold an undergraduate degree or equivalent experience in a relevant field.

• Demonstrate high-level administrative skills, including executive assistance, confidentiality management, and initiative.

• Show experience in developing operational documentation, coordinating events, and managing promotional activities.

• Possess proficiency in relevant technologies like CareerHub (StudentHub) and CRM, or the ability to quickly acquire these skills.

• Prove strong organizational abilities, self-management, and the capacity to establish work priorities, meet deadlines, and collaborate effectively.

You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.

• 17% superannuation contributions.

• 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• On campus childcare options.

• Cheap parking (from just $5.75 a day).

• Salary packaging options.

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.  

• Resume 

For more information about this opportunity, please contact Corinne at **********@uq.edu.au. For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line. 

Applications close 17 March 2024 at 11.00pm AEST (Job Reference Number - R-36261). Please note that interviews have been tentatively scheduled for 25 March 2024.

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to ******@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.