Service Technician

ServiceTechnician

Record Automatic Doors is a member of the ASSA ABLOY group of companies and an Australian market leader in in the manufacture and installation of high-quality automatic sliding, swing and revolving door products with offices in Melbourne, Sydney, Brisbane and agencies throughout Australia and New Zealand. 

As a Service Technician you are responsible for the delivery of various service and maintenance offerings – from installation, repair, emergency breakdown and general maintenance services – for a wide range of facilities including commercial office buildings, shopping centers, hospitals, age care facilities and small businesses.   

Duties within the role will consist of but not limited to:

1. Install, repair and maintain the RAU doors product range
2. Service to comply with Australian standards AS5OO7
3. Complete paperwork/documents as per quality and timeliness standard
4. Liaise with customers in relation to repairs and installation
5. Liaise with Service Coordinators or Planners on any issues that may arise from sites and other services in  a timely manner
6. Work flexibly, including call-outs or overtime as required
7. Comply with Company and site inductions/checks (drug, alcohol, police, working with children, flu shots/vaccines and other required checks) and other WHS requirements at all times
8. Maintain work tools in compliance with policies at all times (Motor Vehicle, Tools of Trade, Phone, Tablet, etc.)
9. Coordinate requirements on parts and stocks with Service Coordinators
10. Use as instructed, appropriate Personal Protective Equipment (PPE), Safe Working Methods (SWMS) that have been identified on the Hazard Analysis for the department/role
11. Attend and participate in all Toolbox meetings, required training, audits and other programs as required
12. Report all safety incidents, hazards and risks as they arise
13. Comply with AAES Values and Behaviours, Policies and other requirements at all times
14. Other tasks that may be required from time to time.

Knowledge and skills required:

• A minimum of 3 years’ experience as a Service Technician
• Knowledge of maintenance processes
• Geographic knowledge of city/state
• Technical understanding of automatic sliding, swing and revolving doors and associated equipment
• EWP (Scissor Lift) and Forklift License preferable
• Must have current drivers licence and must maintain license
• Must be able to work flexibly (overtime, out of hours, including weekends).

Special competencies required:

• Able to take orders and instructions and execute on time
• Organise and coordinate paperwork and reports 
• Fit and healthy, able to travel, no fear of heights
• High regard for WHS policies and practices
• Professional and friendly 

Above all else we are looking for people with positive attitudes and drive to grow in their roles!

This is a fantastic and challenging opportunity where you will be part of effective change and business improvement. You will work with various teams in our operations and achieve full satisfaction in your day-to-day work. 

The Global Market Leader in Entrance Systems. One partner for all your entrance needs

We are the Record Automatic Doors 

A subsidiary of the Swiss AGTA record group is a national leader in the manufacture and installation of revolving doors throughout Australia and New Zealand markets. We are proud to one of the leading manufacturers in Australia for revolving and other automated door systems.

To find out more about us, visit https://www.recorddoors.com.au