Service Technician

Join Propak Industries as a Service Technician, shaping packaging solutions. Thrive in a dynamic environment with training, benefits, and support.

About the company:
Propak Industries is a leading provider of packaging and machinery solutions, specializing in innovative and sustainable technologies. With a commitment to quality and customer satisfaction, they offer a wide range of products and services tailored to meet the needs of diverse industries. Propak Industries prioritizes innovation, sustainability, and customer success, making them a trusted partner in the packaging industry since 1990.

What we offer:

• Competitive Compensation: Propak Industries offers an above average salary with a fully maintained vehicle fitted out perfectly for the job, a laptop for carrying out work required and a company phone.
• Family-Owned Culture: As a family-owned company, Propak Industries fosters a supportive and close-knit work environment where employees are valued and treated like family members.
• Contributing to Success: By ensuring the smooth operation of packaging and machinery systems, Service Technicians directly contribute to Propak Industries' success and reputation as a leader in the field, fostering a sense of pride and accomplishment in their work.
• Cutting-Edge Innovation: Propak Industries is at the forefront of technological advancements in packaging and machinery, providing Service Technicians with the opportunity to work with state-of-the-art equipment and innovative solutions.
• Problem-Solving Opportunities: Service technicians at Propak Industries encounter a variety of technical challenges, offering the chance to develop problem-solving skills and find innovative solutions to complex issues.
• Varied Work Environment: With a diverse range of clients and projects, Service Technicians can enjoy a dynamic work environment that presents new challenges and opportunities for growth on a regular basis

Role overview:
The Service Technician is a member of the Operations Team and is accountable for the effective planning, preparation, and delivery of machinery installations, servicing, and repairs.
Key to success in the role will be delivering a service to customers that is cost effective, timely and of a high standard whilst effectively communicating to team members to ensure all related activities are achieved.

Main responsibilities:

• Servicing of all Propak machinery.
• Maintain service schedule for customers.
• Costing up service jobs.
• Installation and regular maintenance of customers machines – onsite.
• When required intrastate or interstate travel required for installation/service.
• Set up, testing, and packing new machinery for dispatch.
• Quality Control any issues with new machinery, report and follow up.
• Ensure that all machines are packed safely with appropriate packing.
• Ensure that all requirements for installation are checked
• Provide equipment details to internal teams (Customer Service, Finance & Procurement)
• Conduct regular stock takes, maintain and source spare parts.
• Co-ordinate with interstate technicians for repairs, advise customer service of breakdown and technician repairing.
• Assist in warehouse when required, including assistance with unloading containers.
• Refurbishing 2nd hand machines.
• Sharing the maintaining of 1800 service call line after hours.
• Liaise with interstate technicians and provide support where required.
• Liaise with overseas suppliers for operation issues with machinery.

What you will bring:

• At least 5 years’ experience in a serving/machine maintenance.
• Working knowledge of the packaging industry.
• Minimum class b electrical licence or other trade.
• Forklift License.
• WHS and Manual Handling training.
• Excellent interpersonal and customer service skills.
• High level of planning and organisational skills.
• Excellent at solving problems and troubleshooting.
• Ability to operate a variety of machinery, tools, and equipment.
• High mechanical knowledge and skills.
• Intermediate level of skills in Microsoft Office (Word, Excel, and email).
• Ability to work well with others in a collaborative team environment.
• Ability to work under pressure and meet deadlines.
• Embrace technology to drive efficiencies and productivity.
• Responsible for maintaining an organised and tidy workspace and work vehicle.
• Ability to maintain tools and general equipment.

To Apply:
Click apply now and upload a current Resume in Word format.
Application Process:
All applicants will be contacted via email in the first instance to advise if progressing or if unsuccessful. For further information and a confidential discussion contact Michaella Prow on 0434 983 743 / recruitment@esshr.com.au.