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Form of workAbout Sharp Corporation of Australia
Sharp's world-wide leadership in technology innovation ensures Sharp is a market leader. Through our business creed of “SINCERITY and CREATIVITY” we work to assist our customers achieve positive outcomes within their businesses.
At Sharp Australia, we foster a culture of the 3C’s (Challenge, Commitment and Collaboration) among our members. We focus on solving the problem, not whose problem it is and encourage our members to share their ideas openly to achieve the company’s goals. In return, we provide an environment for our members to show their true potential.
About the role
Sharp Corporation of Australia is currently seeking a Photocopier/Printer Service Technician, based within our Brisbane team. This role is responsible for providing technical services to Sharp’s customer and print equipment base. This involves in-field break-fix incident resolution, preventative maintenance services, and more.
Roles & Responsibilities
As a Customer Support Technician, your responsibilities will include:
- Provide post-sales technical support including diagnosis, repair and maintenance of Multi-Function Devices/Printers.
- IT Networking services relating to installation and maintenance of Print Devices and related Software.
- IT connectivity, installation of document scanning applications and device monitoring software.
- Developing customer relationships and becoming the first point of contact for the Company.
- Accurate record keeping of all work completed for each site.
- Stock maintenance and replenishment as required.
- Achieve the minimum performance standards in servicing product, maintaining product and meeting performance standards for number of jobs per day, parts/consumable stock control and customer response time parameters.
- Active participation in continuous development, designed to broaden your technical skills and product knowledge.
Qualifications & Experience
- Experience within a customer/technical support role is preferred, specifically Multi-Function Devices/Printers.
- Field service work experience.
- Good technical aptitude.
- Must have the rights to work in Australia (sponsorship not available)
Skills & Abilities
- Good working knowledge of networks, PC's, software, and operating systems within a print/scan environment.
- Strong Customer Service skills.
- Exceptional communication and time management skills.
- Attention to detail.
- Ability to work autonomously.
- Analytical approach to problem solving.
- Current Australian Driver’s License
The successful candidate will be joining a growing organization where everyone’s contribution matters and where you can make a real difference. This is a great opportunity to continue to grow and develop your career.
