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SalaryARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?Brandt has an opportunity for an exceptional individual to join our Ballarat team as a Service Writer.About the role:This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Duties and Responsibilities included:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- May prepare Service Technician efficiency reports.
- May process warranty and/or product improvement claims including the computation of charges,
- submission, and follow-up
- Other duties as assigned.
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred but not essential.
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Year 12 completion or relevant experience desirable.
- Ability to work under pressure and prioritise.
- A collaborative approach, adhering to company values.
- Ongoing training and support
- A great work culture.
- Advancement Opportunities.
- Employee Assistance Program
