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Form of workSettlements Officer
Enjoy working flexibly in our hybrid environment
Permanent full time role based in Richmond
We have long-term partnerships with charities working to address homelessness.
We're REA
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.
Be a part of our high performing Settlements team, where you will be responsible for guiding our customers through the payments and settlement process. You will display exceptional customer service within a fast-paced, high volume environment with empathy to our customers and stakeholders.
What the role is all about
Managing all files in the settlement process working with agencies, conveyancers and stakeholders in the settlement process
Managing, monitoring and escalating of files that require collaboration with the legal team
Collaborate with Customer Support, Customer Payments, Legal and Customer Success to identify any issues and escalate to the appropriate channels
Ensuring that all customer data is up to date and industry compliance standards are met
Develop a deep knowledge and understanding of our products and technology
Who we’re looking for
Experience in a conveyancing related role would be ideal
Experience in similar settlements role is highly desirable
You are task focused, people first-person and passionate about providing an exceptional customer experience
Excellent communication both verbal and written
Natural sense of urgency and excellent attention to detail
Experience in a similar role managing queues, with inbound and outbound emails and calls
You are a good listener and able to understand our customers' underlying problems even if they are not clearly communicated to you.
You are organised, autonomous, comfortable with ambiguity and can manage your time effectively.
You love working as part of a team and will actively seek feedback from others to learn and develop.
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:
A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
Programs to support mental, emotional, financial and physical health & wellbeing
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life
Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
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