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Form of workLifeline Direct (LLD) is a wholly owned subsidiary of Lifeline Australia, delivering the suite of Lifeline's services across eight geographical regions. LLD works as a collaborative of local Lifeline Centres sharing administrative and other support services, which not only delivers efficiency in administration but enables the Centres to work together in areas that were not previously possible. This, all while maintaining a sense of ‘localness’ to operate and serve local communities. LLD encompasses the Hunter Region, Central Coast, Bondi, New England, Northern NSW, Geelong, South West Victoria, Western Melbourne and Central Australia.
As the Shop Manager, you will have a can-do attitude to energise and support a team of predominantly volunteers. You will engage customers with friendly and helpful customer service and be an integral part of developing new ideas to make op-shopping exciting.
At Lifeline, we offer a unique shopping experience whilst revenue from sales is used to support vital local suicide prevention services. Reporting to the Area Manager, you will be responsible for attracting, training, and leading your shop team.
You will be able to create an environment that is welcoming to customers whilst maintaining a high level of customer service and WHS compliance.
In this hands-on role, you will showcase your style and flare by ensuring stock is selected, merchandised and priced accordingly. You will be encouraged to share and implement your ideas to improve sales and connection to community whilst being provided with ongoing support to be the best Shop Manager you can be!
To be successful in this position you will have:
• Significant experience in retail management with responsibilities including merchandising, staffing, meeting budgets and customer service.
• Clear and effective communication skills that build trust and respect.
• Highly developed interpersonal skills including conflict resolution.
• The ability to develop a team to effectively meet organisational goals.
• The ability to maintain a high level of customer service.
• Ability to work autonomously and prioritise own and others workload.
• Cultural sensitivity and diversity awareness.
• An understanding of training and working with volunteers and or willingness to undertake training.
• Understanding of Workplace Health and Safety obligations.
• Working knowledge of applied information technology.
For a copy of the full position description please email *************@lifeline.org.au
In return we will offer
• The opportunity to make this role your own – we love creativity and passion!
• Salary packaging benefits
• Knowledge that you will be part of a team helping to make a difference to your community.
Sound interesting…we would love to hear from you!
Applications close Sunday 28th January 2024
Candidates wishing to apply for this position should provide a current resume and cover letter outlining their ability to meet the position requirements.
The successful candidate may be required to satisfactorily undergo a pre-employment Medical Assessment (where applicable) and agree to a National Criminal History Record Check.
