AddressAbout Us
Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.
About the Opportunity
Join our vibrant team at Fiona Stanley Hospital's Safety and Incident Management Service (SIMS) and be part of our mission to create Australia's premier healthcare environment. At SIMS, we are dedicated to maintaining the safety and security of all individuals, equipment, and the site. We take pride in our highly visible presence, engaging with individuals, and responding rapidly and professionally to safety, security, and emergency incidents. Reporting to the SIMS Team Leader, you'll play a vital role in ensuring a safe and secure environment for our valued employees, patients, and visitors.
What you’ll be doing
In this dynamic role, you'll showcase your excellent conflict resolution skills, effortlessly handling difficult and aggressive situations in a non-threatening and friendly manner. Your ability to adapt your verbal delivery based on the audience and setting will be invaluable. As a respectful and professional individual, you'll embody our values in every interaction, contributing to the positive atmosphere at Fiona Stanley Hospital.
About you - your ideal skills & experience
• Highest levels of integrity and ethical behavior
• Holder of a WA Security Licence, Certificate II in Security Operations, and WA Driver's Licence (C class)
• First Aid Certificate including CPR
• Holder of a Working with Children card (or willing to obtain one)
• Demonstrated extensive experience in a similar position preferably within a health environment
• Competency in physical restraints techniques when responding to aggressive patients/visitors to Fiona Stanley Hospital
• Experience with handheld Personal Digital Assistants (PDA’s) is desirable
• Proven experience in conflict resolution including the ability to control difficult and aggressive situations
• Excellent interpersonal skills with the ability to liaise and develop relationships with a range of stakeholders
• A resilient nature to work in fast-paced, high-pressure, and at times confronting environment.
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you’re inspired to make a positive difference, apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
