Address
Form of workAbout the Opportunity
The Safety and Incident Management Service (SIMS) maintains and promotes the safety and security of all individuals, equipment and the site, as part of our vision to create Australia' s leading healthcare environment. We maintain a highly visible presence, engage with individuals and respond rapidly and professionally to safety, security and emergency incidents.
Reporting to the SIMS Team Leader you will respond to all incoming requests in line with the SIMS service delivery requirements to achieve target response times. You will ensure a safe and secure environment for employees, patients and visitors at Fiona Stanley Hospital.
What you’ll be doing
You demonstrate excellent conflict resolution skills, including the ability to control difficult and aggressive situations in a non-threatening and friendly manner. You can modify verbal delivery depending on the audience and the setting. You’re a respectful and professional person who demonstrates values in everything you do.
About you - your ideal skills & experience
• The Highest levels of Integrity and ethical behaviour
• Holder of a WA Security Licence - Certificate II in Security Operations and WA Drivers Licence – C class.
• First Aid Certificate including CPR
• Holder of Working with Children card (or willing to obtain one)
• Demonstrated extensive experience in a similar position preferably within a health environment
• Competency in physical restraints techniques when responding to aggressive patients/visitors to Fiona Stanley Hospital
• Demonstrated experience within a KPI environment
• Experience with handheld Personal Digital Assistants (PDA’s) is desirable
• Proven experience in conflict resolution including the ability to control difficult and aggressive situations
• Excellent interpersonal skills with the ability to liaise and develop relationships with a range of stakeholders
• A resilient nature to work in fast paced, high pressure and at times confronting environment.
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we doings: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you’re inspired to make a positive difference, apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging
