Site Quality Assurance Area Manager

We’re seeking for an experienced Site Quality Assurance Area Manager to take ownership of our Inventory Control and Quality Assurance Operations for our new Fulfillment Center in Horsley Park, Sydney.

Our Fulfillment Centers sit at the heart of Amazon’s rapidly growing Operations network: they’re where we manage our fast-moving inventory. In each Fulfillment Center, our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

These Fulfillment Centers are fast-paced and high reward environments, where adherence to policies and procedures is key. So, we’ll need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on performance and quality of service.

Your role and responsibilities:
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity,
- Measurement of quality and inventory integrity and accuracy, while providing Quality Assurance feedback to the Operations management team,
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX, plan for and identify root causes of inventory deviation, via cause and effect analysis,
- Lead and supervise a team of Area Managers (front-line supervisors), as well as hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center,
- Carry out supervisory responsibilities in accordance with our policies and procedures, including: Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover,
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures,
- Participate in network-wide Fulfillment & Operations-focused quality initiatives.

We are open to hiring candidates to work out of one of the following locations:

Horsley Park,, NSW, AUS

- Bachelor’s Degree from an accredited university or equivalent qualification,
- Previous Inventory Control and Quality Assurance Management experience,
- Experience with WMS Systems,
- You possess excellent verbal and written communications skills,
- You have a demonstrated, solid proficiency in time management skills, alongside confidence in organising vast amounts of data,
- Must be a resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment,
- Proven ability to influence, with varying levels of seniority within an organisation,
- Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus,
- Previous supervisory experience in a distribution or manufacturing environment,