Quality Assurance Manager

JOB DESCRIPTION 

 

 

Quality Assurance Manager

 

Purpose: 
 

To build and develop the organisation’s quality and practice strategy in line with the assurance, risk, audit and compliance frameworks. The role will be responsible in leading a culture of continuous quality improvement, safeguards, and service value.

 

Key Internal Stakeholders ADS Management teams and Staff

 

Key External Stakeholders Accreditation bodies, relevant government, sector and peak bodies, participants and their families and carers

 

Quality Assurance Manager Job Responsibilities:

• Creates and implements company quality management systems, quality standards in line with relevant legislations, Regulations and NDIS Practice Standards. 
• Accomplishes Quality Assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
• Trains and motivates employees to ensure that quality standards are met.
• Achieves Quality Assurance operational objectives by contributing to information analysis.
• Manages continuous improvement processes, defines and implements improvements.
• Develops Quality Assurance plans by conducting hazard analyses and monitoring procedures, implements risk management principles and practices.
• Validates quality processes by establishing service specifications and quality attributes.
• Maintains and improves Quality Management System (QMS), service quality by completing services, company, system, and compliance audits.
• Prepares quality documentation and reports by collecting, analysing, and summarizing information and trends.
• Strong experience in setting and leading quality and practice improvement frameworks. 
• Has knowledge and understanding of relevant legislation, regulations, and standards, such as the Disability Services Act 2006 and NDIS and function of the NDIS Quality and Safeguards Commission and associated accredited standards and, knowledge of other significant legislation and current accreditation standards. 
• Experience in ensuring organisational compliance and monitoring practices are in place. 
• Understanding and experience in quality safeguards for people with a disability and a sound knowledge of Human Rights. 
• Proven record of risk management principles and practices including insurances
• Develop or update procedures, investigation and documentation of costumer complaints.
• Handles customer complaints, investigates issues, and implementing corrective actions to improve service quality.

 

 

Quality Assurance Manager Qualifications / Skills:

The Quality Assurance Manager is usually a full-time, 9 to 5 position. However, some managers are expected to be available on weekends or after hours in case something goes wrong that needs to be fixed. If this is also the case for your open position, mention it in your Quality Assurance Manager job description so candidates understand what is expected of them.

In addition to experience, Quality Assurance Managers usually have a bachelor’s or associate degree; just be clear about how much experience and training is required for the job. Provide them with a competitive benefits package to show you’re appreciative of their hard work. Some examples include medical, dental, vision, and life insurance coverage, retirement savings, and PTO.

• Excellent data analysing and review skills
• Strong technical and computer skills
• Great eye for detail
• Ability to teach and mentor.

Education, Experience, and Licensing Requirements:

• A bachelor’s or associate degree.
• A minimum of 3 years of Quality Manager experience.
• Certification in Quality Auditor.

 

Mental Demands: 

Problem solving, make decisions, supervise, interpret data, organise, read, write. 

Person Specifications:

• Attention to detail
• Well organized and able to handle multiple tasks
• Self-motivated,
• Ability to work under pressure and meet deadlines. 
• Possesses a “Can do” attitude. 
• Ability to cope with emotional situations
• Excellent listening and Observational skills
• Solution focused mind set

 

 

People management or teamwork activities: 
 

Ability to contribute and work effectively and proactively in autonomous and team situations. 
 

Compliance requirements and quality control activities: 

To ensure that record keeping is managed in accordance with National Privacy Principles 

Understand and comply with regulatory standards, relevant child protection protocols and procedures. 

 

 

 

 

GENERAL RESPONSIBILITIES

 

Work Health and Safety

Australian Disability Services is committed to providing a healthy and safe workplace for all employees, clients and visitors. To facilitate this safe and healthy workplace it is your responsibility to:

• Ensure that all potential hazards, accidents and incidents are identified and notified
• Ensure your own safety and that of others

Equity and Zero Tolerance to Bullying, Harassment and Discrimination

Australian Disability Services upholds the Federal and State government’s policies to bring equality in employment for all employees to assist them to achieve their full potential. Australian Disability Services will ensure merit-based selection and that all facets of employment are fair, by making unlawful discrimination of persons based on gender, pregnancy, race, religion, marital status, age, sexual preferences, disability or carer responsibilities.

As an employee of Australian Disability Services, it is your responsibility to:

• Deal with others in a fair and equitable manner free from harassment and discrimination
• Ensure that a working environment free from sexual or any other harassment is recognised as a basic right

Principles of Multiculturalism

Employees are expected to:

• Respect and make provision for culture, language and religion of others within an Australian legal and institutional framework where English is the common language
• Organise access to health care interpreting services to facilitate communication with clients who are from non-English speaking backgrounds as required

 

Code of Conduct 

Australian Disability Services requires a professional standard of behaviour from staff which:

• Demonstrates respect for the right of the individual and the community.
• Promotes and maintains public confidence and trust in the work of the Australian Disability Services. 

The purpose of the Code of Conduct is to provide a framework for decisions and actions in relation to conduct in employment. The code provides assistance to both employers and employees when they are required to decide what the acceptable standards of behaviour are. It underpins commitment to a duty of care to all staff and clients receiving our services. Employees should refer to the Code of Conduct for further information

 

Safety & Continuous Quality Improvement 

 

Safety Screening. 

 

An offer of employment cannot be confirmed until the safety screening requirements have been conducted, assessed and clearance has been given. 

 

The safety screening process incorporates the completion of the following: 

 

• Criminal history check (crimcheck.org.au) 
• NDIS Worker Screening Check Vulnerable people have the right to be and feel safe. 
• Reference check (including, but not limited to, disciplinary action disclosure, confirmation of qualifications and training and an understanding of appropriate behaviours) 

 

Organisational Values

Employees are expected to demonstrate a high standard of personal and professional behaviour and Australian Disability Services values including:

 

Honesty: We conduct ourselves with truth, openness and integrity.

I will: 

•    Be sincere and genuine will all interactions.

•    Communicate openly and encourage others to do the same.

•    Be trustworthy in all that I do.

 

 

Respect: We acknowledge and appreciate people’s rights, roles, views, and feelings.

I will:

•    Treat people with dignity.

•    Acknowledge and value a person’s perspectives, connections and diversity.

•    Be thoughtful and considerate.

Working Together: We work as a team to achieve shared goals.

I will:

•    Share my knowledge, skills, experience and resources. 

•    Foster a culture of learning. 

•    Build positive relationships.

Innovative Thinking: We embrace a culture of creativity to find the best solutions.

I will:

•    Explore better ways to continuously improve.

•    Welcome and encourage new ideas.

•    Actively participate in change.

Environmental Policy and Waste MinimisationBeing a good corporate citizen Australian Disability Services will seek to implement changes that will ensure that its activities are undertaken in a manner consistent with best environmental health and safety practice. Employees are expected to be accountable for efficient resource utilisation, the reduction of waste, and commitment to recycling

 

Smoke Free Policy

Australian Disability Services is committed to adopting a smoke free workplace that will preclude all staff and visitors from smoking at all its premises. 

 

 

 

 

 

 

 

Australian Disability Services Policies and Procedures

It is a requirement that all Australian Disability Services employees read, understand and adhere to Australian Disability Services policies and procedures, paying particular attention to the following:

 

• Code of Conduct
• Workplace Health and Safety
• Equity, Anti-Harassment, Discrimination and Bullying Policy. 

 

Desirable:

• Speaking a community language.

-Native-level Turkish skills required.

Other Duties

Assist in other duties as delegated by your manager from time-to-time. 

Training & Personal Skills Development

Undertake training to improve your job performance and the overall performance of ADS.