Site Supervisor - La Trobe University Bundoora

About the CompanyAs one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website atCultureOur employees enjoy working with MSS because we:

• Have a high people and culture focus;
• Offer extensive development and progression opportunities;
• Provide stability and certainty in a role;
• Work collaboratively together and are high achievement focused;
• And because we know how to have fun whilst getting the job done.

The purpose of the role is to ensure the maintenance of a highly visible and professional service that acts as a deterrent in the case of any potential noncompliance with Company security related policies, procedures and regulations.Ensure effective and efficient on-site management of all security and safety aspects of the Site in accordance with the MSS Security Standing Instructions and site operating procedures (SOPs).Leadership

• Lead a team of security staff to ensure effective service and high standards of performance
• Responsible for ensuring staff are well presented and professional at all times
• Provide support, advice and guidance to all staff, including newly appointed team members
• Create, revise and maintain Standard Operating Procedures for the site in line with MSS Standing Instructions and Client requirements

Staff Engagement & Performance Management:

• Provide first line management for staff across site
• Deliver feedback on performance
• Address conduct, performance and attendance issues as required in line with MSS policies
• Provide a positive work environment for staff ensuring any grievances and other issues are addressed promptly and in accordance with MSS policies
• Provide recognition and praise for positive work behaviours and performance

Customer Liaison

• Respond to customer queries and complaints promptly and effectively in full consultation with your managers
• Produce client reports as required or requested by a manager
• Ensure MSS procedures are aligned with client expectations
• Ensure appropriate escalation of issues in a timely manner
• Responsible for ensuring that staff adhere to client expectations at all times

Incident Management

• Respond to incidents as required including ensuring incident reports are completed promptly and to the required quality standard
• Ensure appropriate escalation of incidents in line with site requirements
• Contribute to scenario based desktop and practical training exercises as required

General

• Provide leadership to ensure that all security protocols and services are delivered to a high standard at all times
• Provide support to the site manager as required
• Manage rosters for the site to ensure all duties are covered by appropriately trained staff
• Ensure all staff are appropriately licensed

How to applyMSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.Click APPLY to complete your application and you will be prompted to answer a few simple questions and upload your cover letter and CV.To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.