AddressHello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you’ll be doing:
As the Social Media & Content Manager your role is to engage and build on our more than 2 million Social Media followers across TikTok, Instagram, Facebook, X and YouTube, to drive maximum commercial outcomes for Virgin Australia and our partners.
The Social Media & Content Manager also provides expert advice and execution in developing paid and organic content, copywriting Social Media posts and overseeing community management to deliver a high quality and satisfying customer service experience for the thousands of customers who book and fly with us each day. You will also provide strategic counsel to the Head of PR & Social Media and wider Group stakeholders in leveraging Social Media and content for campaigns to drive maximum ROI.
You’ll be great in this role if you:
- Have significant experience leading a brand’s Social Media initiatives
- Come with 8+ years’ experience in Social Media and content or similar
- Have extensive experience leading a Social Media team
- Have proven results building a Social Media audience, driving engagement and results
- Enjoy working in an issues rich, fast paced environment
- Have copywriting and copy editing skills that are second to none
- Are a natural at building strong relationships with external and internal stakeholders
- Are deadline focused
- Are a passionate storyteller across multiple channels
- Have extensive knowledge of a variety of current Social Media platforms and Social Media trends
- Take pride in achieving outcomes with excellence and creative flair
- Have a Communications degree or equivalent (desirable)
- Have agency experience (desirable)
What you’ll get from us
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you
Equality rules
We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply? We’re ready to hear from you. Apply now.
