AddressJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Join our innovative Product Engineering Team at Five9, where we are revolutionizing the contact center industry through practical AI solutions. Our Studio product stack, built on PHP, Python, and Vue.js technologies, leverages the latest cloud AI services from Google Speech, Dialogflow, IBM Watson, and Amazon Lex. We envision empowering contact center agents, supervisors, and managers with intuitive user interfaces that streamline their work, automate routine interactions, and facilitate ongoing training of AI models-all integrated seamlessly with our Five9 micro-services platform.
Role: As a Software Engineer in the R&D AI Automation Team, you'll play a crucial role in designing, developing, and maintaining our Studio software solutions. Your responsibilities will span across backend, front-end, and interaction management platforms, with a focus on delivering end-to-end features that enhance user experience and functionality. You'll collaborate closely with product owners, designers, and cross-functional teams to ensure alignment with business objectives and high-quality code delivery.
Key Responsibilities:
- Utilize your expertise in programming languages and frameworks to solve complex technical challenges and make informed decisions.
- Write high-quality, efficient, and maintainable code following coding best practices.
- Troubleshoot and resolve complex technical issues, ensuring the development stays on track and aligns with business objectives.
- Collaborate with cross-functional teams to ensure alignment on project goals and progress.
Required Skills and Qualifications:
- Proficiency in programming languages such as JavaScript, PHP/Laravel, Python, Vue.js, or similar.
- Strong experience with web development technologies including HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.
- Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework.
- Awareness of web security best practices and ability to implement security measures.
- Portfolio showcasing full-stack development skills.
- Ability to work independently and as part of a collaborative team.
- Strong commitment to delivering high-quality code and solutions on time and within scope.
- Bachelor's degree (or equivalent) in a relevant discipline.
Desirable Skills:
- Experience with Contact Centre, IVR, Virtual Agents, VoIP, and telecommunications service providers is advantageous.
Other Requirements:
- Availability for On-Call duties.
Join Us: If you're passionate about leveraging AI to transform the contact center industry and thrive in a collaborative, innovative environment, we want to hear from you! Apply now to become a vital part of our team and contribute to building cutting-edge solutions that redefine contact center automation.
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
