AddressHere at Appian, we're passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.
The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform. From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners.
Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As a Solution Engineer, you're a technical "Jack/Jill of All Trades"; you love figuring out "how things work", and you'll be a resident expert on the inner workings of the Appian platform.
To be successful in this role, you need:
To have bilingual fluency in both English and Japanese, to support customers throughout the APJ region
Exceptional communication, customer service and presentation skills
Strong technical aptitude
Excellent problem solving skills and talent for identifying creative solutions
Basic knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure)
Basic knowledge of Web and Application Servers (e.g. Tomcat Apache, IIS)
Programming/scripting knowledge (e.g. Java, JavaScript, BASH)
Familiarity with database concepts (e.g. MySQL, Oracle, SQL Server)
Network troubleshooting (TCP/IP, Wireshark, VPN)
In-depth operating system knowledge (e.g. Windows and/or Linux)
Experience and/or familiarity with JVMs
Strong foundation of basic network functions, standards and protocols (e.g. proxies, SSL, load balancers, LDAP)
Flexibility to provide after business hours support (rotation every 10 or so weeks)
Some of the tools and resources we will equip you with include:
We'll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity Groups are a great place to start connecting with peers from all across the globe
Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education
Basic Qualifications:
Bachelor's degree in any Engineering discipline, Computer Science, Information Technology, or related
Minimum 2-4 years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
