AddressAbout OneFitStop
OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.
The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.
About the Solution Implementation Specialist position
We are looking for a qualified Implementation Support Specialist to join our team. You will provide Implementation support to sales representatives and respond to customer queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to manage timeline and delivery metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth customer onboarding operations.
Solution Implementation Support Specialist responsibilities are:
Initiating and coordinating the project delivery to the agreed timeline
Coordinating and delivering solution training to the customer project team
Assisting in resolving customer complaints/disputes
Providing information/date to the Sales and Operations management teams
Monitoring onboarding delivery performance
Keeping a record of project issues and their timely resolution
Communicating with Customer Success manager about onboarding procedures and ways to improve it
Being aware of new solution updates
Capturing and tracking customer feature enhancement requests
Solution Implementation Support Specialist requirements are:
Experience as a Sales Support Specialist/Associate
Familiar with ERP and CRM Configuration Options and MS Office programs
Good customer service skills
Superb communication skills
Able to multitask across multiple customer projects
Good team player
BA/BSc or Assoc degree in Marketing, Business or related field
