Spa Receptionists - The Star Gold Coast

We are currently seeking passionate and energetic individuals to join our Spa team in the role of Spa Receptionist. As a member of Azure Spa, you'll play an integral part in delivering the ultimate Spa experience to our local, interstate and international guests that come through our award-winning hotel.
Located within the luxurious Star Grand Hotel, Azure Spa offers guests the ultimate Spa experience. Using the BABOR professional skincare range & Globally Awarded Retreatment Botanics, Azure offers a vast array of indulgent treatments and has a strong focus on providing the ultimate guest experience.
What will my day look like?

• Warmly welcome guests upon arrival and assist with all spa enquiries
• Maximise Spa bookings, upselling, rebooking where possible
• Treatment check-in/check-out of guests
• Respond to all incoming calls and email enquiries
• Ensure guest profiles are up-to-date and detail changes are promptly updated in our Spa Software system

What are we looking for?

• Previous experience as a Spa Receptionist or Luxury Hotel Front Desk Agent
• Flexible availability including rotational weekend work
• Ability to provide post treatment advice and assist with retail sales
• A friendly & customer service-oriented individual with the ability to work well in a team environment

What can we offer you?

• 30% staff discounts across our award-winning venues on all 3 of our properties
• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform prepared and ready for you daily on property
• An organisation that values diversity, teamwork and bringing your best self
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ's at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!
Our Culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
Advertised: 03 Jan 2024 E. Australia Standard Time
Applications close: 09 Jan 2024 E. Australia Standard Time