AddressAbout Us
Well Life Services offers a wide range of support and care services specifically designed for individuals with disabilities. We are dedicated to enabling them to live fulfilling and meaningful lives. Our staff are required to adhere to core values including Transparency, Respect, Inclusion, Courage, and Celebration. Upholding these values is crucial for providing top-notch services to our clients.
The Role
Well Life Services is seeking an experienced Specialist Support Coordinator who is flexible, innovative, motivated and passionate about delivering exceptional services and supports to individuals living with disability. We require someone with energy, enthusiasm and initiative who will thrive in an agile and changing environment. The purpose of this role is to provide Support Coordination including Specialist Support Coordination to NDIS participants and assist them to achieve their goals as set out in their NDIS plans whilst focusing on person-centred delivery of a high standard. This role offers a flexible hybrid work model, allowing for work from home and the office, and is open to both part-time and full-time candidates.
Your responsibilities as a Specialist Support Coordinator:
- Apply knowledge and understanding of the risk factors experienced by each participant with high-risk and/or complex needs.
- Ability to proactively engage to ensure that all providers implementing the plan understand and respond to the risk and or complexity of the situation and collaborate with other relevant providers when required.
- Provide relevant reports to NDIS in a timely manner.
- Ensure regular stakeholder meetings and follow up duties are completed.
- Ensure participants budgets are utilised and maximised to meet their needs, further to this maintain participants budgets and communicate these to relevant stakeholders.
- Undertaking work in line with the organisations policies, procedures, and values.
- Maintaining an up-to-date knowledge of the NDIS systems, practices, all relevant legislation and codes of conduct.
- Maintaining an up-to-date knowledge of local services and organisations participants can utilise.
- Undertake professional development activities and maintain required professional ethical standards.
- Participate in peer review and supervision and contribute to the quality of case work delivery through team practice reflections.
- Design, contribute to, and participate in, planning/review processes within the Service.
- Cooperate with all health and safety policies and procedures of Well Life Services and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
About you
- Formal qualification in an Allied Health field (such as occupational therapy, education, social work, psychology).
- Demonstrated experience as a Specialist Support Coordinator.
- Demonstrated high level interpersonal, verbal, and written communication skills
- Demonstrated ability to work collaboratively and supportively within a work team.
- Excellent time management skills and ability to prioritise.
- Experience in service development and evaluation including initiating and coordinating quality improvement.
- Demonstrated understanding of the sustainability of service delivery and be competent in reporting to the Director on monthly reports and KPI’s.
- Have the capacity to work autonomously and ability to work within set timelines.
- Have dedication to quality and exceptional service ethos.
- Understand how you and your role impacts on the success of Well Life Services and others within the organisation, including a supportive attitude towards all work colleagues.
- Demonstrated capacity and experience to ensure participants’ budgets are utilised and maximised to meet their needs to ensure goals are met within the NDIS Plan whilst planning, reviewing and amending approaches and interventions as required. Please provide a brief overview of how you approach this in your current or previous roles.
Essential
- QLD Australian C Class Drivers Licence with car insurance and registration
- Current Working with Children’s Card
- NDIS Worker Screening Check
- Current First Aid and CPR Certificates
What We Offer
We offer a supportive environment, regular supervision, supportive team, mentoring (if needed) and a collaborative team who you can consult to assist with decision making and guidance if needed/desired. If this is the environment for you, we want to hear from you.
If you meet the qualifications and requirements listed above and are passionate about making a positive impact in the lives of others, we invite you to apply for this exciting opportunity.
Well Life Services is an equal opportunity employer. We encourage individuals from diverse backgrounds and abilities to apply.
