AddressWhat you’ll be working on
As a Customer Service Representative within our Time Critical team, you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution.
- Respond to calls and emails within a set timeframe
- Provide customer resolutions for both internal and external customers
- Coordinate movements for highly sensitive freight
- Organise special arrangements for freight to be moved within crucial time frames
- Work closely and collaborate with other teams within the business
- Provide after-hours support to your colleagues to ensure uninterrupted priority service
- Work a 24/7 roster – upon 6 months training
What you’ll bring to the team
- Previous experience within a customer service position highly regarded
- Exceptional communication skills
- Highly organised and attention to detail
- Must be able to commit to a 24/7 hour rotating roster
- Proactive, can-do attitude and passion for learning and continuous improvement
- The ability to communicate effectively at all levels
- The ability to adopt our ‘Safety Above All’ culture
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer
What you can expect to get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.
Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on computers, electronics, health insurance, travel packages, and much more…
Who are we?
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.
We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.
Our Values
Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next
Awards
- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
Equal opportunities commitment
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If this position and working environment sound like the right fit for you, then do no wait and please apply today.
Please note that this position is a ‘Customer Service Representative’ role, and the title of this role will be ‘SpS Representative - Time Critical' in line with the global FedEx title structure.
Apply now
