We currently have an exciting leadership opportunity available within the DHL Global Forwarding Australia team - Station Manager – SYD which is based in our Sydney office located at Matraville, NSW.About UsCONNECTING PEOPLE. IMPROVING LIVES.DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world”.DHL is part of the DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.Overall Role Purpose
Station Manager SYD key responsibility includes:
- Leading the Sydney Station to achieve employer-of-choice, customer-of-choice, and investor-of-choice objectives in line with DHL's vision and strategy, standards, and guidelines including compliance with Country legislation /policies.
- This role has a direct reporting team of 10 and a full-time equivalent employee responsibility of 217.
- Develop a high-performance service culture within the Station.
- Station management which includes multiple teams led by Managers and Team Leaders.
- Ensure adherence to OHS, Quality & BCM local processes.
- Manage the allocation of appropriate resources and employees' commitment to achieving Global, Regional, and Country & Station objectives and targets.
- Develop strong, trusting relationships with senior business leaders across DHL and the market.
- Ensure effective customer service through a process-orientated approach that delivers reliable service.
- Leads negotiations with quality external suppliers and ensures reliability of services provided.
- Active member of our Senior Management Team (SMT).
- Implement business strategy in line with DHL's vision and strategy, standards, and guidelines.
- Lead Station sales, marketing, and operations, and oversee accounting, purchasing, personnel, and/ or financial functions.
- Ensure the Station’s P&L and cash objectives are met.
- Lead Station performance and plans for improvement.
- Explore, identify growth opportunities, and propose market development plans.
- Use First Choice tools to improve, change, or adapt existing methods, techniques, and/or processes to be more efficient.
- Proven leadership skills.
- Open communicator and showing respect for people.
- Strategic thinker.
- High customer & results orientation.
- High level of personal motivation / ownership.
- Ability to problem solve.
- High trust, loyalty, and independent.
- Demonstrated commercial acumen.
- Ability to perform under pressure.
- Minimum eight plus (8+) years of Freight Forwarding experience.
- Relevant Tertiary qualification i.e., Degree in Management, Logistics, or Industry related fields (preferred).
- Experience working in a multi-national working environment.