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SalaryYou are experienced in Lending with a passion for Business Development & Customer ServiceWe are experts in supporting customers in one of the most important financial decisions they will makeSee yourself in our teamOur Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.Do work that mattersWhether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.More specifically you will:Provide support and advice to customers to help them achieve their home buying dreamsComplete first interviews and appointments with prospective home buyers to determine suitable lending solutions, and submitting applicationsMake relevant suggestions to your customers based on the home buying goals they have setProvide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goalsBuild your personal brand and network in the local community to enhance your credibilityDevelop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customersContact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointmentAdhere to the Bank’s processes, procedures, and Code of Conduct, including accurately reviewing customers’ financial positions, completing security checks, and ensuring applications comply with our obligationsAttend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practiceResearch the broader market, and economic and industry changes affecting customers and the GroupUse tools to capture customer feedback, and taking action to correct any service breaks and drive improvement We're interested in hearing from people who have:Experience in a similar Home Lending role from within a bank or mortgage broker environmentDemonstrated business development successA well-developed knowledge of Home Lending products and the current responsible lending legislationIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 01/05/2024
