Store Manager

Totally Workwear is coming to the Sutherland Shire!!!

Totally Workwear is Australia’s largest network of service providers in Workwear and safety gear. We have 90 plus independently owned and operated stores around Australia, ensuring that you are getting tailored local service backed by the best value and quality brand names like King Gee, Hard Yakka, FXD, Steel Blue and Blundstone to name a few.

We are looking for our new STORE MANAGER for our NEW store in Kirrawee which is scheduled to open in late March.

Store Operations
• Manage all aspects of store operations, including opening and closing procedures, cash handling, and inventory management.
• Ensure cleanliness, organisation, and proper merchandising of the store, creating an appealing shopping environment for our customers.
• Supervise and train store staff, providing coaching and support to ensure the best level of customer service.

Inventory Management
• Oversee inventory levels and ensure stock availability and maximising sales opportunities. 
• Coordinate with Purchasing team and suppliers to assist in the ordering of merchandise, considering demand, seasonality, and budgetary guidelines.
• Conduct regular stock counts, reconcile discrepancies, and maintain accurate inventory records.

Customer Service
• Foster a customer-centric culture by leading by example and providing exceptional service to all customers.
• Assist customers in finding the right workwear and safety gear, offering expert advice and recommendations.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.

Sales and Targets
• Drive sales and achieve performance targets, implementing strategies to increase foot traffic and customer conversion rates.
• Monitor sales performance, analyse sales data, and identify trends and opportunities for improvement.
• Develop and implement sales promotions, merchandising displays, and marketing initiatives to attract and retain customers.

• Previous experience in retail management. 
• Proven track record of achieving sales targets and driving store profitability.

• Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Excellent customer service skills, with a genuine passion for assisting customers and meeting their needs.
• Strong organisational and problem-solving abilities to handle multiple tasks and resolve issues efficiently.
• Solid understanding of retail operations, including inventory management, merchandising, and sales techniques.
• Knowledge of workwear and safety gear products, brands, and market trends.
• Proficient in using point-of-sale (POS) systems and basic computer applications.
• Attention to detail and accuracy, ensuring proper inventory control and financial management.
• Good verbal and written communication skills, with the ability to effectively interact with customers and staff.