Store Training & Development Lead - Cairns Earlville Shoppingtown

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi’s Purpose is to ‘Help People with Better ways to Live, Learn, Work and Play’. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service! This is at the heart of our business, and we want you to be a part of it!

Why join JB Hi-Fi?

• We have a supportive and inclusive team that embraces individuality and diversity
• We are one of Australia’s most iconic and trusted brands, with a rich history in the consumer retail industry
• You will have exposure to ongoing Training & Development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group
• Did you know the JB team support vulnerable communities by making donations to our Helping Hands workplace giving program. Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about
• We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions
• We offer flexibility, 12 weeks’ paid parental leave, novated leasing, Employee Assistance Program and more

About the role

As the Store Training & Development Lead, you will have the opportunity to create, support, and uphold a culture of collective high performance and great customer experiences across the store, ensuring the delivery of high quality product and service solutions on every occasion, including:

• Undertake and assist with the onboarding and induction of team members new to JB or new to role
• Lead product training programs to ensure the sales team are well equipped to demonstrate and sell existing and emerging product categories.
• Demonstrate, lead and coach a high level of customer service standards including pre, during and post the sale.
• Utilise all available materials, tools and collateral to train the teams.
• Work collaboratively as part of a team to deliver day-to-day store operations

About you

• Retail experience in high achieving teams
• Passion for training and developing people
• Willingness to facilitate and partake in training sessions
• Unerring passion for creating great customer experiences

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!