Strategic Operations Lead

• Pivotal leadership role supporting 000VIC's operational workforce
• Strategically focused on providing operational advice to achieve corporate goals and strategies
• This is a permanent, full-time role, making a valuable contribution to the service we provide the Victorian community

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Strategic Operational Lead, is a pivotal role designed to support the Executive Director, Emergency Communication Services – Operations (ED, ECS), and the ECS workforce through strategic advice, complemented by operational subject matter expertise, on strategic and current operational, matters, including emergency management related policy, issues, portfolio responses, and external sector inquiries, and reporting.  

The Strategic Operational Lead works closely with the operational senior leadership team and business areas to ensure effective alignment of corporate goals and strategies, streamlining strategic initiatives, overseeing program management as required, and communicating objectives between departments. The role will also play an integral part for operational engagement with both internal and external stakeholders.  

Day to day responsibilities include:

• Provide high-level authoritative operational advice on complex policy and planning issues within the ECS work environment
• Manage, lead, liaise and facilitate 000VIC’s contribution and reporting obligations to external reviews and inquiry bodies related to emergency management activities and operations
• Provide operational support and facilitation, influencing intra and cross-departmental collaborations to design and support delivery of operational plans and communication strategies
• Brief high-level stakeholders in own area of expertise in a variety of forums including presentations, conferences and meetings Including representing the ED, ECS at internal and external meetings and discussions to drive decision making and organisational objectives.

To fulfil the responsiblities of this role, you will have:

• Demonstrated knowledge of Victoria’s emergency management arrangements, with considerable experience as a senior operational leader
• Strong initiative and problem-solving skills to navigate operational and complex service delivery situations with both internal and external stakeholders, to design and deliver effective remediations
• Demonstrated ability to collaborate with multidisciplinary teams in a complex environment to achieve effective outcomes
• Experience planning and leading strategic initiatives, with program and project management delivery expertise
• High degree of proficiency in written and verbal communication skills, particularly in brief writing, reporting requirements and facilitating meetings with diverse stakeholder groups

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply’ button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm,Sunday 26 May 2024.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.