Student Adviser

The Student Adviser will be responsible for providing advice, support and administrative services that improve the student experience and engage our students to facilitate their success.
​​Flexible location​ and based at our Warrnambool Campus
Part-time (0.6FTE) and fixed term until April 2025
​​HEW 5 $77,114 - $86,490​ + 17% Superannuation (pro rata, part time)
Why work with us?
At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.
Who are we?
Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
Reporting to the Student Central Hub Coordinator, the Student Adviser will:
Provide information, advice and support to students
Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
Provide resolution to complex student enquiries
Coordinate and implement a range of administrative services to support students
Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence
To be successful, you'll have:
Selection
Completion of a Degree without subsequent relevant work experience; or
Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
An equivalent combination of relevant work experience and/or education and training
Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
Customer service experience, preferably in a tertiary educational institution
Knowledge of student/staff policies and procedures in a university environment
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact Zita Pearson, Student Central, Hub Coordinator on zita.pearson@deakin.edu.au.
For a copy of the position description, please see below:
Applications for this position close on Sunday, February 18th 2024 at 11:55PM.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.