Student Advisor

• Multiple positions available - 1x Full-time (1 FTE) fixed term available until December 2025, and 1x Full-time fixed term available until the end of June 2023
• Salary Level HEW 5 - From $71,937 p.a. plus 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus or Bundoora campus, and hybrid ways of working
• Join a collaborative, energetic team that values collaboration and growth

About You

As the Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers. You will deal effectively with routine and complex enquiries relating to College programs across all modes and locations, utilise and actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice Team, STEM Student Lifecycle Team, wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.

You may be required to work extended and/or flexible hours during high-volume peak periods.

To be successful in this position, you'll have:

• Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures.
• Demonstrated strong written and verbal communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds.
• Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying and pursuing opportunities to improve existing practices and services.
• Ability to build and maintain effective and productive relationships with a wide range of groups both internal and external to the University.
• Demonstrated experience in adapting to new technologies and systems.
• Proven ability to work as an effective team member, achieving own and work team goals and priorities while pursuing continuous improvement.
• Ability to prioritise tasks and meet deadlines in a demanding environment, shifting seamlessly between different service channels and locations.

If this sounds like a position that suits your current career focus, we look forward to hearing from you.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College

The STEM College Office Professional staff provide exceptional and efficient support to the College.

The Learning, Teaching and Quality teams support:

• Quality Enhancement
• Learning and Teaching support

The Professional shared services Group delivers service to all four School across five distinct functions:

• Student Lifecycle
• Planning & Operations
• Technical Services
• Program & Governance
• WIL & Engagement

Relevant digital solutions - such as Workday - are used by the five teams to streamline processes and drive operational efficiencies. The Group's end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the 'Apply' link below.

For further information about this position, please see the Position Description.

Applications close on Sunday 16 October at 11.59 pm AEST.

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.