Student Advisor

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Reporting to the Manager, Membership Operations, you will be responsible for the providing our members support as they undertake their studies through the CPA program. You manage cases from a specific group of members who required your support, guidance, and advice. You will provide an outstanding member experience and have a background in either education or membership

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Your day-to-day duties:

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• Evaluate a members’ progress by reviewing their academic history and professional experience, against CPA Australia’s progression requirements and assessment criteria
• Provide tailored and specialised advice directly to members based on progression requirements and their academic history
• Case management of specific members groups, who will need a tailored message and/or an empathetic response to their situation
• Provision of timely, accurate and personalised advice to members with a focus ensuring understanding of the requirements of their membership
• Champion a culture of member service excellence and become an expert in progression advice
• Collaborate with internal stakeholders to gain better member outcomes

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About You:

• Experience within either an education or member-based environment
• Familiarity of education structures and processes
• Excellent communication skills, written and verbal
• Excellent organisational and time management skills
• Love working within a team and multiple stakholders

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Why we love working here:

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• We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together
• Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program.
• The people, you'll work with like-minded and talented colleagues who aspire to be the best
• Our members, they are at the heart of everything that we do.
• Flexible work, come to our offices and collaborate with the team one day, work from home the next
• Busy, fast paced, and we are passionate about what we do
• Paid parental, volunteer, study leave and the ability purchase additional leave
• Annual incentive scheme
• Learning & Professional Development opportunities
• We are global, so global mindsets are encouraged

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About Us:

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CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 172,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

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How do I Apply?

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Click Apply Now to submit your application for this opportunity.

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To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers

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