Student And Course Facilitator

The Company

Our client is a Registered Training Organisation (RTO) offering nationally accredited real estate training programs to become a licensed Real Estate Agent. They are the industry's preferred training partner and provide premium training and gold class support.

The Role

As a Student and Course Facilitator, you will play a pivotal role in supporting the training and project delivery teams, students, and clients. This is an office-based role in a small team.
The position is permanent full-time, located in Rosebery, NSW.

Key Responsibilities

• Provide exceptional customer service and support to clients and students throughout their learning journey
• Deliver comprehensive administrative and logistical support to the training delivery teams and project managers, including managing student management systems and online learning platforms. (e.g., enrolment processing, invoicing, accounts receivable, payment reminders, course scheduling, and resulting and processing of qualifications)
• Process student data accurately and efficiently
• Assist with general training co-ordination (working with management, trainers, BDMs, compliance, marketing and office staff)
• Coordinate and provide course-specific and general administrative support 
• Database and systems management
• Generate required internal reports
• Assist with compliance reporting
• Assist with setting up courses

• Previous experience in a similar role within the education sector or related fields
• Experience handling course and student lifecycle from start to end
• A strong motivation, will be able to work independently and have initiative
• Exceptional customer service and administration skills, with a detailed understanding of processes and systems
• Experience with Student Management System: VETtrak
• High attention to detail and accuracy
• Excellent communication skills
• Proficiency in computer skills
• Knowledge of training and development products and services and quality assurance frameworks

If this opportunity sounds like your next career move, we would love to hear from you! For a confidential interview/discussion, please submit your resume by clicking on the APPLY button.

Edutemps is an Educational Support Agency providing business solutions across staffing, compliance, learning design and professional development for education organisations.