AddressEIT is seeking a dynamic individual to fill our Student Services Officer role, so if you are a compassionate individual who enjoys providing world-class support to students we want to hear from you! In this key position, you'll work closely with our Learning and Student Support team to ensure the smooth operation of Student Services and administration functions. If you thrive in a fast-paced environment and have a heart for student welfare and want to make a positive impact, we want to hear from you!
Why Join Us?
Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally with flexible hours and working from home days during semester breaks.
Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.
Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.
Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.
End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.
What Will Set You Apart
- Previous experience working with international students in Australia.
- Confident communicating with people from diverse backgrounds
- Dedication to delivering high-quality Student Services.
- Ability to work independently and as part of a team.
- Resilience - you are able to take on the concerns of multiple students and remain positive and approachable
- Proficiency in Microsoft Office suite and learning management systems.
Key Responsibilities
Student Welfare: Provide pastoral care to students, addressing emotional well-being, cultural adjustment, and other personal concerns.
Compliance: Educate students on their rights and obligations under the ESOS framework and visa regulations, offering guidance on attendance, course progress, visas, complaints, and appeals.
Counselling: Offer support and referral services to students facing particular challenges, ensuring they receive the assistance they need.
Engagement Monitoring: Keep a pulse on student engagement and flag any concerns to relevant staff members.
Enrolment Support: Assist with the enrolment process for new on-campus students and coordinate orientation activities each semester.
Event Coordination: Organize guest speaker sessions, networking events, and workshops to enrich students' experiences.
Documentation Support: Provide documentation support, including Work Rights confirmation and assistance with medical insurance queries.
Career Development: Support students with job applications, CV writing, interview techniques, and internship opportunities.
Administrative Duties: Update student management and learning management systems as needed, collaborating with the administration team, maintain staff and student areas by ensuring kitchen is stocked up and areas remain tidy and presentable, other adhoc duties as required
Internship Coordination: Assist with administrative tasks for internships, including organizing presentations and workshops for students.
Student Success Meetings: Conduct meetings with at-risk students, reporting progress and concerns to the Student Success Manager.
Team Support: Provide support to the Learning and Student Support Manager and collaborate with other Student Services Coordinators across campuses.
About EIT:
The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry-driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering (DEng) to both domestic and international students via our unique online and on-campus methodology. Our online students are mostly working engineering professionals and come from over 140 countries around the world, as well as international students wanting to undertake on-campus education within Australia.
*This is what our current staff have to say about working at EIT:
“EIT is a great place to work and the future seems exciting.”
“I feel I'm in a company with great values, vision and opportunities, I think everybody can see it and feels the same way.”
“Been brilliant, lots of opportunities for taking on leadership roles, ideas are listened to and developed with manager, look forward to being with EIT now and into the future.”
“Overall EIT is a great workplace and employees are valued. There is a vision in place and it's great to see the company taking active steps to fulfil that vision”
“I really enjoy my job, it's fulfilling and challenging and has given me amazing opportunities to improve my own skills and contribute to real world change and growth.”
*comments are from the 2024 Staff Engagement Survey
Equal Employment Opportunity:
EIT embraces and values a diverse workforce. We are an equal opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.
First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.
