Student Support Champion - Nexar Training Academy

About the business

Nexar Group is a national security company renowned for its fully qualified, licensed, and experienced team operating across major cities in Australia. Nexar Group’s foundations are built on driving change and evolution with a mission to bolster industry capability and drive the growth and success of those within this dynamic sector.  

Nexar Training Academy (RTO No. 45990), a division of Nexar Group offers highly relevant accredited courses that boast real-life contexts, providing learners with practical knowledge while equipping them to meet the demands of the security industry across Australia. 

We are on a mission to Educate. Enable. Empower.

About the role

Nexar Group is looking for an exceptional Student Support Champion to provide key administrative and course coordination support for the RTO. Your role will be the first point of contact for all enquiries and instrumental in speaking to potential enquiries regarding courses, enrolling and onboarding students. 

Duties and responsibilities will include but not be limited to:

• Handling general email and phone enquiries from prospective students and clients.
• Establishing new and building on our existing relationships with employment service providers
• Enter and maintain data in aXcelerate (Student and Learning Management System) including training courses, student information, invoicing and outcomes.
• Ensure compliance and requirements are met/ evidenced by all prospective students.
• Audit checking student files and assessments for compliance and completeness.
• Ensure all administrative processes are followed in an accurate and timely manner.
• Support in the enrolment of students including face-to-face and or phone interviews and facilitation of language, literacy and numeracy assessments.
• Ensure training course documentation is effectively filed. 
• Support trainers by helping with administrative responsibilities
• Manage training logistics and equipment.

The Person

You'll lead from the front with initiatives and ideas and balance your energy to get in and make things happen. We are looking for high-calibre confident individual who is hungry and motivated to grow themselves and the business. Your ability to build relationships is paramount for this role.

You must have:

• A high attention to detail, strong interpersonal and organisational skills.
• Demonstrated computer literacy with skills in Microsoft Word, Excel, and PowerPoint.
• A commitment to quality and getting things done right.
• Willingness to work in a team where accountability is shared; and
• A firm belief that you can excel in this role and a desire to learn about our industry.

You may have:

• Previous experience in handling course enquiries and administration functions in a Registered Training Organisation (RTO).
• Previous experience with aXcelerate (preferred)
• LLN accreditation

We encourage all applicants, including Aboriginal and Torres Strait Islander people, Australian South Sea Islander people, people with disability, LGBTIQ and culturally diverse candidates to apply. 

Remuneration commensurate with experience. This is a Permanent Part-time opportunity with a minimum commitment of 24Hours/week. Flexible hours and potential to work from home.

How to apply:

If this role interests you please hit the apply button to submit your application. Please note only successful candidates will be contacted.

VIC Private Security Business License – 967-585-91S

QLD Security Firm - CLASS 1 & 2 – 4368671

NSW Master License: 000 104 781

SA Security Agent - ISL 304007