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Form of workAbout the business
Signet Institute of Australia Pty Ltd trading as Signet Institute of Australia is a leading vocational education provider in Australia and one of Australia's most competitive providers, with a founding principle of delivering excellence in training. Signet Institute is proud to offer a learning environment that pays particular attention to quality teaching, student welfare and to fostering equal educational opportunities for students of all ages. Signet institute has multiple campus locations including Adelaide SA, Sydney NSW and Melbourne VIC. All campuses are situated in an easily accessible location within CBD area.
About the role
We are currently seeking motivated and energetic professionals to join the team at our Melbourne campus. If you are highly motivated, have experience and a dedicated Student Support Officer to work within the organisation's Administration Department, then this position offers excellent career opportunities in a friendly and supportive work environment.
This is a full-time position.
Responsibilities
As a Student Support Officer, you will be instrumental in assuming the following but not limited to, receptionist / admin duties and responsibilities:
• Provide excellent customer service to students by responding to general queries, processing enrolments, issuing of training plans, and managing the customer retention process
• Ensure student data and records are entered accurately
• Set up, maintain, and pack up room requirements
• Liaise with employers and facilitators
• Collaborate well with others, building and maintain effective relationships with staff and management
• Assist in the preparation of organisational events, as instructed by the Campus Manager.
• Assist with daily maintenance of operations and services.
• Answer, screen and transfer incoming phone calls, and distribute phone messages to the respective personnel.
• Respond to queries from students and other stakeholders.
• Maintain confidentiality, composure, and professionalism at all times.
Selection Criteria
• Minimum 1 year experience in general office administration and/or 1 year experience in student administration
• Excellent written and verbal communication skills
• Good organisation and prioritisation skills
• Ability to easily mix well with others and satisfactorily carry out tasks in liaison with colleagues.
• Ability to maintain a professional and friendly persona during encounters with stakeholders.
• Effective and efficient time management skills.
• Accountability for personal work performance
• Keen attention to detail.
• Effective and efficient problem-solving skills.
Signet Institute of Australia is an equal opportunity employer. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We offer a friendly and supportive work environment. If you believe you are qualified and suitable for this position, please apply and submit your cover letter together with your resume.
