AddressOur client is a leading name in high-end real estate and property media in Melbourne. Their studio has earned a reputation for delivering outstanding photography, video, and digital media
tailored to the discerning tastes of the market. With a focus on integrity, quality, innovation, and
exceptional customer service, they prioritise collaboration with their clients ensuring every project
exceeds expectations. Their loyal clientele, include leading real estate agencies, builders, interior designers, hotels, and property groups.
ABOUT THE ROLE
They are seeking a meticulous and proactive Scheduling/Studio Coordinator to join their vibrant team.
The ideal candidate will possess exceptional organisational skills, impeccable communication and a dedication to delivering outstanding customer experiences. Your role will be a pivotal one which includes managing appointments, ensuring seamless scheduling processes, and upholding the highest standards of quality and customer satisfaction.
KEY RESPONSIBILITIES
With customer experience, quality and efficiency at the forefront of all you do, your key responsibilities include:
- Managing email, phone and in-person communication with clients and external partners, providing exceptional customer service when handling inquiries, confirming appointments, and addressing client concerns
- Building strong rapport and relationships with clients, understanding their needs
- Playing a key role in maintaining the presentation of the studio space in preparation for visits
- Managing and prioritising busy schedules of appointments and bookings across various team members
- Maintaining accurate client information and relevant documents
- Efficiently juggling multiple tasks and responsibilities, including answering phones, managing schedules and handling administrative duties simultaneously
- Taking ownership and accountability to drive results whilst maintaining composure under pressure
- Adaptability and pro activity in utilising available technology and software
- Identifying and addressing scheduling conflicts or issues promptly and finding suitable solutions
ABOUT YOU
You are a dynamic, client-centric professional devoted to exceptional customer service and
collaboration. You will embody confidence,
professionalism, and warmth, fostering collaboration for optimal outcomes. You possess a growth-oriented mindset
and you should be curious, open to new methodologies, and committed to continuous
improvement and personal development. Your drive for improvement will complement your efficiency
and adaptability in the fast-paced environment.
YOUR QUALIFICATIONS
* Proven experience in scheduling, administrative support, or a customer service role
* Proficiency in scheduling software, CRM tools, and office productivity software
* Strong problem-solving ability and meticulous attention to detail
* Excellent communication and interpersonal skills
* Ability to thrive in a fast-paced environment and manage competing priorities effectively
* Experience within the Real Estate/Property Industry is highly favourable
BENEFITS TO YOU :
- Opportunity for growth within your role
- Make a meaningful difference as part of dynamic team
- Training & development opportunities where you can become the best in your field
- Central Hawthorn location with gyms, cafes, and public transport at your doorstep
- Fun Studio environment, a fast-paced and dynamic work environment where every day brings new challenges and opportunities for creativity
If you feel you have what it takes and like to work in a fast paced environment, take ownership of your role and open to growth and development, please don't hesitate to send your CV
