Studio Lead, (Sales & Laser Specialist) - Southland

ABOUT US
The world’s leading tattoo removal experts, Removery helps empower people to reflect on the outside, who they are on the inside. Our goal is to provide our clients with the highest quality service in a welcoming space, ensuring care at every stage of their tattoo removal journey.
The laser technology we use means that our clients can choose to express themselves by completely removing any trace of a tattoo or fading just a small piece to make room for something else.
Established in 2019, Removery is an energetic and fast-growing brand with locations across the United States, Canada and Australia. Our goal is to reach 250+ studio locations over the next 5 years. This means plenty of career progression opportunities!
OUR TEAM
We are a vibrant, friendly and fun team with a passion for tattoo removal - having tattoos is not a requirement, but we do love them! We take pride in our mission to help others embrace change and make a real difference to people’s lives by supporting them through their tattoo removal journey. Our goal is to optimise the removal experience for every client, making it as easy, comfortable, and efficient as possible.
THE ROLE

• Leadership role managing a small team and the day-to-day operations of our beautiful studio
• Full-time role available: must be able to work Tuesday to Saturday or Sunday to Thursday trading hours + one late-night trade
• Located on level 3, Westfield Southland 1239 Nepean Highway, Cheltenham, VIC, 3192

The Studio Lead will lead their local team to success in providing outstanding tattoo removal services and customer service to their clients. They will drive business operating results through flawless execution of operations and optimising brand standards. They will be responsible for developing team members through coaching, goal setting while upholding performance accountability standards. The Studio Lead will enhance and maintain an inspiring and motivating workplace where the team can thrive. As the subject matter expert across all things: laser tattoo removal, the Studio Lead will know our processes like the back of their hand and be able to operate our laser machines too!
RESPONSIBILITIES

• Deliver "5-Star" customer experience consistently as an individual contributor and as a studio team member
• Close sales and build strong rapport and connection with potential clients by listening to clients and their story, while demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocols
• Conduct consultations with new clients, educating them about the laser tattoo removal process
• Provide high quality, safe and thorough laser treatments, to a high standard, in line with our treatment
• Partner with our Regional Managers to drive business results such as increase in sales and collections
• Provide leadership, coaching and guidance to studio team members
• Inspire team growth and promote an environment of accountability and engagement
• Lead business initiatives including such as scheduling, preparing reports, evaluating data, and interviewing top talent
• Lead daily team huddles, checking in with team on the goals and plan for the day for best daily success
• Partner with the Retention Specialist to appropriately handle client complaints/escalations
• Spearhead community outreach and align with marketing initiatives, developing and nurturing relationships in the local community
• Manage the day-to-day operations of the studio, including any facilities management ensuring the studio meet expectations for visual presentations, operational excellence, and brand standards
• Manage all financial aspects including cash handling, banking, daily register close and expense reporting
• Manage stock and inventory
• Other duties as required

REQUIREMENTS
You’ve done this before!

• Ideally, you’ll be a leader with a strong track record of motivating and building teams and developing strong talent to achieve desired goals
• A leader that ideally has previous laser tattoo removal experience or in a similar field, looking for a change
• Strong connectivity and understanding of client needs with exceptional client experience standards
• Excellent written and verbal communication skills and ability to work across teams
• Ability to quickly identify, assess and resolve opportunities and conflicts
• Excellent time management, prioritisation, and organisation skills
• Self-motivated and solution oriented with a growth mindset
• Empathetic toward team members and disciplined in achievement of goals
• Proven ability to lead and facilitate change
• Willingness and proven ability to be resourceful and solution-oriented
• Ability to work with minimal supervision; learn quickly and change direction on short notice

WE OFFER
Removery offers a long-term career in a growing, rewarding, fast-paced and fun industry. You will be part of a supportive and close-knit team with room for progression and the opportunity to perform purposeful work. Removery is proud to offer a competitive salary based upon experience, in tandem with a competitive benefits package including:

• Competitive bonus programs, paid fortnightly up to $15k potential earnings per annum
• Global rewards and recognition program with incentives such as an all-expenses paid holiday!
• Complimentary laser tattoo removal
• Free flu vaccinations and wellbeing initiatives such as Employee Assistance Program: Uprise Health & Wellbeing
• Paid volunteer day off to support your chosen cause or charity
• Social activities including bi-monthly meetups and end of year celebrations
• Team member referral bonus
• Collaborative work environment with an amazing culture committed to diversity and inclusion
• Ongoing Comprehensive Training

NEXT STEPS
If this role resonates with you, apply now. We review every application in detail, so take the time to let us know how you meet the requirements of the role and why you want to join Removery. We can’t wait to hear from you!
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