Support Analyst

Support Analyst
Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are

• #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022
• #1 Company Globally for Gender Equality in Equileap's 2022 & 2023 Review

We also offer a number of competitive and unique benefits for permanent employees including:

• Leadership and Professional Development Programs
• Generous Parental & Partner Leave Policy
• Unlimited Volunteer Leave and National Community Day
• Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.
Our opportunity
As a Support Analyst, you will be an integral part of a fast-paced agile service desk team, reporting to Team Lead, User Experience. You will be responsible for delivering an exceptional level of support to the Mirvac business.
This is a 12-month fixed term contract.
Some of your key responsibilities will be

• Address the day-to-day support needs of our business users
• Attend to end user requests received via Phone, Portal and walk-ups
• Timely and quality updates of logged requests utilising the ITSM Tool;
• Diagnosis and resolution of hardware and software issues as outlined in the ITSM tool catalogue;
• Face-to-face visits in the state main office (floor walks/check-ins) and remote offices to assist where required as well as building business relationships;
• Support audio-visual incidents and staff requests. Escalate Level 2, premises or business partners as required;
• Participate in rostered after-hours support (remunerated separately on a per-week basis);
• Conduct remote site visits on need to basis.
• Timely escalation of requests to 2nd and 3rd level support teams.

Your point of difference
To be successful in this role, you will have 1.5+ years of technical support or similar role with strong problem-solving skills with the ability to utilise the tools available for research to identify solutions that are critical to the role.
You will be proficient in using and supporting the Microsoft Office suite of tools (Outlook, Teams, OneNote, OneDrive, Excel, Word, PowerPoint) and experience in running/producing Live Events in Microsoft Teams and other meeting tools.
You will have knowledge of Citrix, Intune, Azure, Active directory and general troubleshooting knowledge of Audio Visual equipment; and proficient in printer troubleshooting.
Prior knowledge of SCCM & Software Centre Deployment and experience with Jira Service Management is highly desirable.
Finally, you will have excellent self-presentation and a calm, professional and mature attitude.