Salesforce Support Analyst

• Contract length: 12 months + 12 months extensions available
• Location: ACT, NSW, QLD, VIC | Work Environment: Hybrid
• Candidate must be Australian Citizen and be able to obtain a Baseline clearance

Are you ready to dive into exciting projects with cutting-edge technologies? We're seeking a skilled Salesforce Support Analyst/ Administrator to join our dynamic team! Your role will be pivotal in maintaining and configuring Salesforce applications, ensuring smooth operations across various departments.

Key Responsibilities:

• Understand our organization's intricate business processes and rules.
• Configure and maintain Service Cloud, Health Cloud, and Digital Experience applications.
• Provide advanced support, troubleshooting, and issue resolution.
• Evaluate new Salesforce releases and communicate changes to affected users.
• Foster positive relationships with business areas and guide them through user acceptance testing.
• Conduct data analysis, loading, and reporting.
• Customize the Salesforce platform, including custom fields, objects, and validation rules.
• Design, build, and debug Flows, with a focus on error handling and optimization.
• Utilize Gitlab for version control and implementation fixes.
• Manage Lightning Experience, including Lightning Pages and Apps.
• Work within an Agile delivery methodology.

Mandatory Criteria:

• Over 2 years of Salesforce experience, with relevant certifications like Certified Salesforce Admin/ Certified Platform App Builder
• Strong problem-solving skills.
• Enthusiastic about continuous learning and development.
• Customer-focused with excellent communication skills.

Desirable Criteria:

• Experience with version control and metadata deployments.
• Familiarity with Vlocity/Omnistudio.
• Interest in accessible design and development.

The application deadline for this role is 30/04/2024. If you believe this role suits you, please don't hesitate to contact me at +61 2 6103 1852 or email me at ***************@akkodisgroup.com for a confidential discussion.

Joining Akkodis Benefits

• Weekly or Monthly Pay
• No payrolling processing fees
• Upskilling opportunities and training discounts
• Associate gatherings events
• Akkodis SME meet ups/information sessions
• EAP Support Program
• Dedicated Account Management support team

About Us

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services, and Industrial Manufacturing.

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"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds".