Support Analyst / Service Desk Analyst

We are looking for a dynamic and results-driven Support Analyst / Service Desk Analyst who can provide excellent customer service to our staff internally. You will be part of our team that is building a comprehensive knowledgebase for our new applications and hardware that we have deployed into RAC.
This is a full time permanent role base in our West Perth office with occasional travel to our Joondalup office.
What will you do?

• Be the first point of contact for all IT related issues and queries
• Resolve problems and queries in an efficient and timely manner via phone, email and Teams
• Keep up to date with all new and existing RAC Service Offerings
• Create and maintain Knowledge articles to ensure consistent and accurate resolution analysis
• You will be able to communicate effectively and consistently with staff to deliver an exceptional customer experience.
• Be available for rostered afterhours, on-call and weekend work (required) - every 5 weeks you will be on call

What do we need from you?

• Experience in an IT Service Desk role
• Excellent documentation skills
• Broad knowledge of current and emerging Service Desk communication trends, e.g. JIRA
• Experience supporting Windows 10 and Windows 11, Office 365, Active Directory
• Excellent verbal and written communication skills
• Experience working in a diverse business environment

What can we offer you?

• Training and free certification programs - we support and pay for your learning - If you have a growth mindset RAC is the place for you!
• Latest and greatest technology - A leading Microsoft Partner here in WA with the largest Azure cloud footprint of any WA company
• Be part of a growing team and be involved in team with a great culture
• Working in an environment that is embracing a continuous improvement culture using experimentation to support learning
• Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Social Club, access to Fitness Passport for cheaper gym memberships and much more!

About RAC
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.
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