AddressTHIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
Working from our Head Office in Hallam, we are looking for a seasoned support center representative to join our collaborative National Support team on a full-time basis.
You'll play a pivotal role in modeling our exceptional customer care at dormakaba AU, by acting as the first point of communication for all inbound phone calls and emails.
Key responsibilities will include:
- Acceptance and placements of telephone calls, emails and electronic notifications.
- Acceptance of all Inbound calls and transfer to relevant departments nationally.
- Placing Inbound calls into ERP\CRM system.
- Acquisition of customer complaints.
- Ensure the implementations of customer complaints.
- Ensure communication between Service, Sales and Technical Support.
- Administrative support of the Management Team in reporting on individual work area
- Monitor/review H&S reporting tool data with report generation/delivery
YOUR SKILLS
- Top notch multitasking skills
- Ability to resolve questions and queries in a timely manner
- Excellent phone etiquette and manner
- Strong verbal and written communication skills
- Proficient computer skills
- Team player
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!
- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- VIBE Committee dedicated to staff engagement.
- Peer to Peer Recognition via our 'AAA' Nominations and awards
To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en
Don't miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
